Customer Success Manager
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Job Description
Customer Success Manager managing client relations and driving satisfaction for a growing agency's portfolio. Leading onboarding, project updates, and relationship management with a focus on initiative.
Responsibilities:
- Serve as the primary point of contact for all assigned clients
- Manage and respond to client emails in a timely, professional manner
- Follow up on active projects with both clients and the internal fulfillment team
- Conduct client calls including onboarding sessions, check-ins, and project updates
- Lead the onboarding process for new clients, ensuring a smooth and positive experience
- Proactively identify client needs and flag potential issues before they escalate
- Attend internal team meetings twice per week
- Collaborate closely with the CEO, Fulfillment, and Marketing team.
- Prioritize client relationships based on urgency and strategic importance
Requirements:
- 3–5 years of experience in a Customer Success, Account Management, or Client Services role
- Proven ability to manage multiple client accounts simultaneously with excellent organizational skills
- Strong written and verbal communication skills — you know how to handle difficult conversations with confidence
- High level of accountability and follow-through — you do what you say you will do
- Ability to work independently without constant supervision or follow-ups
- Comfortable in a fast-paced, dynamic environment where priorities can shift quickly
- Experience working with marketing agencies or in a B2B service environment is a plus
- Availability to work 7:00 AM – 4:00 PM Pacific Time
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