Customer Success Manager
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Job Description
Managing customer success for early-stage clients at Ashby, focusing on onboarding and long-term partnerships. Delivering high-quality materials and continuous engagement in a remote capacity.
Responsibilities:
- Take ownership of a book of customers, being the main point of contact.
- Assist customers via email and customer calls when needed.
- Create high-quality onboarding materials, documentation, and e-webinars.
- Jump in to assist with medium and large projects core to team operations.
Requirements:
- 2+ years of customer-facing experience supporting a complex and rapidly evolving product.
- Skilled at defining the scope of problems and creating comprehensive solutions independently and collaboratively.
- Possess keen attention to detail, ensuring thorough, clear, and empathetic communication.
- Strong written and verbal communication skills.
- Curious and enjoys digging into customer use cases to learn more about their processes.
Benefits:
- 10-year exercise window for stock options.
- Unlimited PTO with four weeks recommended per year.
- Twelve weeks of fully paid family leave in the US.
- Generous equipment, software, and office furniture budget.
- $100/month education budget with more expensive items covered with manager approval.
- Top-notch health insurance for you and your dependents, with all premiums covered by us.
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