AI Customer Success
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Job Description
AI Partner Success role at CollegeVine, engaging universities and driving AI adoption. Building trusted relationships while uncovering solutions across various departments in higher education.
Responsibilities:
- Drive Partner Value & ROI: Ensure partners are seeing measurable impact from our platform. Build compelling ROI narratives, identify when value isn't being realized, and proactively address gaps.
- Uncover New Use Cases: Conduct deep discovery into institutional processes, identify opportunities for AI across departments, and work with Forward Deployed Engineers to scope and deliver new solutions.
- Build Trusted Advisor Relationships: Engage with C-level and departmental leaders across universities, becoming their go-to thought partner on AI strategy and digital transformation.
- Drive Multi-Stakeholder Alignment: Navigate complex institutional environments, building consensus among diverse stakeholders and inspiring urgency for expanded adoption.
- Collaborate Cross-Functionally: Partner with product, engineering, and operations teams to ensure successful delivery and surface partner feedback that shapes our roadmap.
- Ensure Product Adoption & Health: Monitor usage patterns, troubleshoot issues quickly, and identify at-risk partners before problems escalate.
- Provide Market Insight: Share customer feedback and industry trends with leadership and product teams to shape future strategy and innovation.
Requirements:
- 6–10+ years of experience in management consulting, customer success, or strategic account management, with a track record of driving measurable outcomes for enterprise customers.
- Deep consultative skills: proven ability to uncover institutional pain points and architect solutions that deliver real value.
- Strong executive presence and communication skills, capable of engaging university leadership with credibility and influence.
- Entrepreneurial and high agency mindset with the ability to thrive in fast-moving, high-growth environments.
- Collaborative operator who partners seamlessly across teams and builds trust with internal and external stakeholders.
Benefits:
- Professional development opportunities
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