Customer Success Manager
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Job Description
Customer Success Manager supporting educational products through advisory and sales solutions with a regional team. Focusing on customer onboarding and relationship management within the field of education.
Responsibilities:
- You're looking for an exciting challenge in sales
- As an educational advisor in sales for our continuing education products, you will be part of a motivated, 12-person team distributed across Germany
- Interface management: You act as the communication bridge between Sales, internal service delivery units, WBS locations and Product Management
- Customer support & onboarding: You assist prospects and customers with concrete project requests
- Suitability assessments & consultation: You carry out suitability assessments, prepare training proposals and provide individual, solution-oriented advice
- Process coordination & documentation: You coordinate the necessary steps in the proposal and project lifecycle
- Digital competence & service orientation: You use modern tools and systems and apply your digital skills to design processes efficiently and with a customer focus
- Relationship management: You maintain long-term relationships with our customers and identify opportunities for cross-selling and upselling
Requirements:
- You have professional experience with a clear sales focus, e.g., in B2B sales
- Experience in new customer acquisition
- Experience advising corporate clients or working in an environment where you proactively presented solutions to companies
- Experience in adult education or personnel development is a plus but not required
- Confident user of MS Office and open to digital tools and new media
- Independent, structured working style with a high degree of personal responsibility and reliability
- German language skills at least at C2 level
Benefits:
- 30 days of annual leave
- Home office options
- Sabbatical
- Work abroad for up to 180 days
- Vacation and workation at our seminar houses in Berlin and Pommritz
- Numerous offers and discounts via Corporate Benefits
- Participate in company runs
- Sports and relaxation offerings with Voiio
- JobRad (company bike scheme)
- Corporate fitness with EGYM Wellpass
- Yoga retreats
- Nutritional supplements
- Ergonomic workstation equipment
- Coaching and advisory services
- Continue your education with various training offerings
- Three training days per year
- Individual professional and personal development
- LinkedIn Learning
- Team development activities
- Leadership Management Program
- Microsoft 365 with Copilot
- Excellent compatibility of career and family / family-friendly policies
- Paid leave for sick children
- Family vacations in our seminar houses
- Paid special leave for caregiving of relatives
- Digital childcare and tutoring with Voiio
- Experience a warm, company-wide camaraderie with your colleagues
- Annual company events
- Mindful meeting culture
- Onboarding seminars and onboarding buddies
- Open error and feedback culture
- Solutions in focus - NiPsiLd is our motto
- Help shape the future of education with AI
- Opportunities for autonomous work
- Meaningful work with social impact
- Commitment to the common good with a focus on sustainability
- Charity campaign “Herzensprojekte” by WBS GRUPPE
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