Customer Success Manager – Switzerland
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Job Description
Customer Success Manager enhancing B2B relationships and ensuring optimal product use in Switzerland. Focus on customer journey and providing solutions to stakeholders.
Responsibilities:
- Proactive management of our B2B customers, including continuous evaluation of the tools in use and identification of optimization opportunities
- Specialization on the Swiss customer base with responsibility for technical and organizational decisions
- Structured onboarding for new customers to ensure optimal product adoption
- Advising B2B customers from various industries on technical and organizational issues in close collaboration with Tech, Customer Service, Project Management, Business Development, Engineering and Product
- Supporting coordination and communication within ongoing projects
- Systematic collection and transfer of customer feedback to the Product team to drive continuous product development
- Supporting customers not only remotely but also on-site to ensure optimal advice and assistance
Requirements:
- Degree in Business Administration, Economics, Industrial Engineering or a comparable qualification
- At least 2 years of experience in Customer Success Management and/or Project Management
- Strong communication skills and analytical thinking to capture and present complex matters in a structured way
- High team orientation and active contribution to the development of internal processes together with colleagues
- Strong problem-solving ability; complex challenges are approached pragmatically and solution-oriented
- Confident use of MS Office; ideally experience with CRM systems
- Solid experience handling large datasets is an advantage
- Swiss national or familiar with Swiss culture to communicate authentically with customers
- You are fully proficient (C2) in one language and have very good skills (at least C1) in the other
Benefits:
- 28 days of vacation – which you can arrange freely
- Modern Apple equipment – so you can start right away
- Flexibility that suits you
- Exclusive discounts – via Corporate Benefits
- Training and professional development opportunities
- Innovation meets stability – start-up mentality in a financially secure environment
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