Customer Success Manager
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Job Description
Customer Success Manager at AvaSure responsible for customer retention and account growth. Focusing on strategic guidance and relationship management in the healthcare technology sector.
Responsibilities:
- Own customer outcomes across a portfolio of accounts.
- Lead strategic planning sessions and business reviews.
- Lead customer onboarding, adoption, and engagement milestones.
- Build strong relationships across operational and managerial levels.
- Track adoption and performance metrics to identify risks and opportunities.
- Partner across functions to resolve issues and surface enhancements.
- Promote customer advocacy (references, case studies, etc.).
- Support growth by identifying upsell or expansion potential.
- Deliver on performance targets tied to retention, expansion, and CSAT and NPS.
Requirements:
- Bachelor’s degree or equivalent professional experience
- 4–6 years in customer success, account management, or a related role preferably within healthcare SaaS/technology
- Demonstrated ability to manage moderate-to-complex accounts and deliver measurable results
Benefits:
- AvaSure sponsored Medical, Dental & Vision
- Safe Harbor 401K with Employer Matching up to 4%
- HSA Employer Contributions, Employer Paid Life, Short-term and Long-term Disability, and AD&D Insurance Plans
- Flexible Time Off Plan & Paid Holidays
- Parental Leave
- Generous Tuition & Continuing Education Reimbursement available
- Employee Referral Bonus
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