Customer Success Manager
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Job Description
Customer Success Manager helping educators maximize the impact of Everyday Speech's social skills curriculum. Focused on renewals, upselling, and customer satisfaction within U.S. K-12 landscape.
Responsibilities:
- Maximize the likelihood of 100% renewals by building strong, trust-based relationships with users and key decision makers within school districts.
- Identify and collaborate with your Sales counterparts to pursue upsell and expansion opportunities to grow account value.
- Drive product usage and customer satisfaction by understanding usage trends and intervening appropriately to support and enhance user experience.
- Produce champions within customer school districts who advocate for Everyday Speech, leading to warm leads and referrals to new districts.
- Conduct engaging demonstrations and training sessions to ensure effective implementation and utilization of the product.
- Serve as the primary contact for your accounts, delivering a value-driven customer journey, monitoring account health and proactively ensuring renewal.
- Collaborate with the sales and marketing teams to generate new business opportunities and enhance customer engagement strategies.
- Maintain detailed knowledge of Everyday Speech’s products and services offered and ensure that they are communicated effectively to consistently meet client needs.
- On rare occasions, but if required, visit client locations to ensure client satisfaction and promote ongoing contract renewal.
Requirements:
- Strong familiarity with the U.S. K-12 public education landscape, including district structures, stakeholder roles, and the challenges educators face when implementing new programs.
- Experience working with school districts or within education-focused organizations (such as edtech, curriculum providers, or education nonprofits) is strongly preferred.
- Proven ability to build and maintain strong client relationships, with a focus on customer success and satisfaction.
- Strong skills in identifying and capitalizing on upsell and expansion opportunities.
- Excellent communication and presentation skills, with the ability to conduct effective training sessions.
- Strong record of collaboration and team-centric behavior.
- Demonstrated autonomy and agency in pursuit of defined goals.
- Experience in data analysis and usage trend interpretation to drive user engagement and product adoption.
- Bonus points for Hubspot experience.
Benefits:
- Cigna Health Insurance – 100% premium coverage for team members & dependents
- Dental & Vision Coverage – 100% premium coverage for team members & dependents
- 3% Employer-Match on 401(k)
- $50K Life Insurance / AD&D
- Flexible PTO Plan & Sick Leave Policy
- 16 Weeks of Paid Parental Leave
- Home Office Reimbursements
- Book & Learning Stipend
- Meaningful Employee Experience Initiatives
- Every Other Friday Off After 90 Days!
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