Customer Success Manager
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Job Description
Customer Success Manager at UneeQ handling enterprise customer relationships and driving product adoption for innovative AI solutions.
Responsibilities:
- Own relationships with enterprise customers, deeply understanding their goals, workflows, and success measures.
- Lead onboarding and enablement-running hands-on sessions that drive adoption and measurable value.
- Partner with customers to design effective use cases, build training scenarios in our Immersive Training Platform, and refine conversation prompts.
- Become a product expert and trusted advisor-sharing best practices, troubleshooting issues, and helping customers unblock quickly.
- Capture, synthesize, and share customer insights with Product and Engineering-representing the customer voice in roadmap discussions and working groups.
- Test new features and releases from a customer perspective, validating usability, performance, and real-world value.
- Play a key role in defining how Customer Success operates at UneeQ as we scale-designing playbooks, onboarding frameworks, documentation, and scalable engagement processes.
- Contribute to Customer Success tooling decisions and support implementation as tools are adopted.
Requirements:
- Have around 4+ years of experience in a Customer Success, Solutions, or similar customer-facing role within a B2B SaaS environment.
- Have worked directly with enterprise customers, independently owning relationships and acting as a primary point of contact.
- Are comfortable leading customer conversations, workshops, and onboarding without heavy oversight.
- Are energized by meeting with customers and building trusted, long-term relationships.
- Are comfortable experimenting hands-on with modern AI tools, including prompting and conversational design concepts.
- Can translate customer needs into clear, structured insights for Product and GTM teams.
- Have experience working with software products and are familiar with enterprise software development lifecycle.
- Are proactive and take ownership in a fast-moving, early-stage environment.
- Bonus: Have worked at a startup and enjoy building structure where little exists.
- Have experience in technical customer success, solutions engineering, IT support, software testing, or product-adjacent roles.
- Have supported AI-powered, conversational, or learning technology products.
- Have worked across time zones with distributed teams.
- Has a background in learning and development, training, sales enablement, or adjacent industries.
Benefits:
- Join a global team with colleagues from around the world
- Participation in our Employee Share Options scheme, giving you a stake in UneeQ’s success
- Annual learning allowance to support your professional growth
- Health insurance coverage
- Participation in our global annual Company Summit- yes, we fly in all our employees from around the world!
- Flexibility to work from other locations at times
- Your choice of hardware: PC or Mac
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