Customer Success Representative I, East Coast Shift
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Customer Success Representative at Artera handling support for clinicians and administrators. Delivering world-class customer service in a collaborative environment for AI healthcare solutions.
Responsibilities:
- Deliver empathetic, solution-oriented support to Artera customers (clinicians, clinical staff, laboratory staff, administrators)
- Collaborate with internal partners effectively (Sales, Product, Lab, Billing and Operations)
- Effectively manage orders through the review reports and/or dashboards
- Provide support case resolution for assigned orders with accuracy and attention to detail
- Understand and utilize information from pathology reports and other relevant clinical documents to support the order process
- Maintain consistent documentation every day and follow standard operating procedures (SOPs)
- Balance workload while meeting responsiveness and resolution benchmarks
- Identify and communicate opportunities for workflow or experience improvements
- Approach every interaction with empathy, patience, and a genuine focus on the customer experience
- Communicate clearly and respectfully, both in writing and verbally
- Actively listen and tailor responses to different customer profiles and needs
- Proactively use a problem-solving mindset to seek solutions and follow through to ensure resolution
- Embrace change and remain resilient in a dynamic startup environment
- Strong analytical and multitasking skills demonstrated daily within a fast paced, time sensitive environment
- Conflict resolution oriented and highly effective at overcoming obstacles
- Seek constructive feedback and apply learning to improve performance
Requirements:
- Bachelor degree required
- 2 year minimum of customer service experience within healthcare or a clinical reference laboratory
- 3 years minimum experience working in a collaborative environment
- Previous sales support experience preferred
- Understanding of clinical data and ability to convey sales and marketing messages
- Thorough knowledge of customer service practices and sales principles
- Strong problem-solving, communication, and organizational skills
- Experience with Salesforce, Slack and Zendesk preferred
Benefits:
- 401k matching
- paid time off (PTO)
Similar Jobs
Customer Success Manager
Customer Success Manager enhancing customer adoption and retention across PMS solutions at Henry Schein. Leading strategic reviews and monitoring customer health for value realization.
Client Success Manager
Client Success Manager acting as the main contact for clients of a digital marketing agency. Ensuring clear communication, performance management, and growth opportunities within client relationships.
Junior Customer Success Associate
Entry-level Customer Success Associate at Meera AI assisting with customer onboarding and engagement. Collaborating closely with Senior CSMs to manage accounts and enhance customer experience.
Customer Success Manager
Customer Success Manager for a fast-growing digital marketing agency managing client relationships and driving campaign performance.
Lead Customer Success Manager – CCaaS
Lead Customer Success Manager enhancing customer experiences at Sprinklr. Engaging across stakeholders to ensure product adoption and organizational impact.
Associate Customer Success Manager, FNSS
Associate Customer Success Manager at Flashpoint supporting customer intelligence needs and building customer relationships. Delivering strategic assistance and operational support for complex mission requirements.
Customer Success
Customer Success Manager at Cherry developing partner practice relationships and leveraging data for growth. Focusing on customer experience and technology in a remote work environment.
Inbox & CRM Coordinator – Lending Operations
Inbox & CRM Coordinator monitoring lender communications and managing CRM in fast-moving merchant cash advance operations. Ideal for organized individuals with MCA experience in a remote setup.
Customer Success Manager
Customer Success Manager responsible for enhancing customer experience and retention for SMB clients at Dodge. Engaging clients through onboarding, training, and support.
Client Success Manager
Client Success Manager at AOA building client relationships and ensuring satisfaction in digital design projects. Focusing on high-touch communication and leveraging AI systems for efficiency.
CRM Specialist
CRM Specialist at Air Apps managing CRM systems and email marketing campaigns. Enhancing customer engagement through automation and data-driven strategies.
CRM Specialist
As a CRM Specialist at Air Apps, manage CRM systems and email marketing campaigns. Collaborate with teams for customer engagement and retention strategies.
Customer Success Manager, NAMER
Customer Success Manager supporting mid-market customers across NAMER. Educating clients on research practices and leading product adoption efforts.
Customer Success Manager, Europe – Emerging Markets
Customer Success Manager helping mid-market customers adopt Maze effectively while elevating their research maturity. Join Maze, the user research platform in Europe.
Director of Customer Success
Director of Customer Success leading customer adoption and relationship management for AI company. Driving retention and growing enterprise ARR in a high-growth environment.
Vice President, Customer Success
VP of Customer Success leading an established, high-performing team in a retail solution company. Driving customer retention, growth, and advocacy across a complex enterprise retail portfolio.
Senior Customer Success Manager
Senior Customer Success Manager at Drata leading relationships and advising on compliance frameworks for major clients. Focus on securing customer success and strategic growth in security posture.
Customer Success Manager
Customer Success Manager ensuring customer satisfaction and success in cloud software for aviation. Building relationships, providing training, and collaborating with engineering teams.
Senior Client Success Manager – Central/Mountain/Pacific Time Zones
Client Success Manager ensuring broker satisfaction and client retention at Beam Benefits through managing onboarding, support, and renewals. Collaborating cross-functionally to drive high performance and client value.
Customer Success Agent – Tier 1
Customer Success Agent assisting patients with inquiries and support through phone interactions. Focusing on maintaining high-quality patient experience and resolving routine inquiries in a remote setting.