Customer Success Representative – Trust and Safety
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Job Description
Customer Support Representative handling inquiries for Zeta Global's Disqus platform focused on Trust and Safety. Reviewing content, assisting publishers, and maintaining compliance with terms of service.
Responsibilities:
- Contribute to Customer Support and answer customers’ questions across a variety of platforms, including inbound Support requests as well as Social Media questions and comments.
- Review reported comments and profiles, to determine which are in line with our TOS and which should be removed.
- Monitor content on sites deemed more likely to have TOS-violating content
- Communicate with these sites as needed to provide content moderation guidelines and requirements
- Complete users’ data access and data deletion requests
- Maintain External and Internal product and process documentation
- Work closely with key partners in the policy and privacy spaces, as well as our Data Analytics team to help identify and address relevant issues on the Disqus platform
- Escalate issues or concerns as appropriate
Requirements:
- Bachelor degree in communications, marketing, advertising, public relations, media studies, business and/or related fields. Any experience with Customer Support or Trust & Safety functions
Benefits:
- Unlimited PTO
- Excellent medical, dental, and vision coverage
- Employee Equity
- Employee Discounts, Virtual Wellness Classes, and Pet Insurance And more!!
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