Customer Success Specialist
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Job Description
Customer Success Manager driving success of K–12 school district clients for EdTech company Pearson. Leading onboarding, client advocacy, and growth strategies to enhance customer experience.
Responsibilities:
- Lead and execute the end-to-end onboarding process for new school districts, institutions, and enterprise clients managing judgement on scope, pace, and client readiness
- Serve as the primary post-sale point of contact, providing white-glove service and acting as the voice of the customer internally.
- Monitor and analyze usage patterns, satisfaction metrics, and engagement signals to identify risks and decide on intervention strategy.
- Maintain accurate, up-to-date records in CRM (OneCRM/Salesforce), including tasks, outreach, and customer context.
Requirements:
- Bachelor’s degree in Education, Business, or a related field required.
- 3–5 years of experience in customer success, client services, or account management—preferably in EdTech, SaaS, or education sectors.
- Experience supporting K–12, higher education, or corporate learning environments strongly preferred.
- Familiarity with CTE, career readiness, or certification programs a plus.
Benefits:
- This position is eligible for Pearson’s annual incentive program.
- Information on benefits can be found here.
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