Customer Support Associate, Mandarin
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Job Description
Supplier Support Associate helping secure compliance in client’s sustainable supply chains. Engaging with suppliers via multiple channels and fluent Mandarin required.
Responsibilities:
- support the Supplier Support team in obtaining declarations and other important information from non-responsive suppliers in our client’s supply chains
- Communicate with suppliers through a multi channel approach including emails, chats and conference calls to gather compliance information, assist with compliance requests, and confirm quality of the documents provided
- Work directly with top-tier suppliers to be a valuable resource to help them respond to their compliance requests
- Handle emails and chats from suppliers to help them troubleshoot, navigate their compliance requests by providing a positive experience
- Engage with unresponsive suppliers through a multi channel approach including emails, chats and conference calls, supplier education and webinar invites
- Mandarin (Chinese) Language support is required to help with internal translations, hosting webinars, and joining prospect calls with the Sales team
- Work closely with Program Success team to strategize on the best approach for new customers, client campaigns and supplier issues
- Validate and ensure Quality Assurance for compliance data provided by our suppliers
- Act as a peer mentor to Supplier Support Agents as required
- Keep up to date with new regulations and changes in Assent’s products to become an expert in your field
- Be familiar with corporate security policies and follow the guidance set out by processes and procedures
Requirements:
- Excellent verbal and written communication skills in both English and Mandarin (Chinese); additional languages to that are an asset
- Bachelor’s Degree/Higher diploma from a recognized learning institution
- 1-2 years related work experience (eg. administration, reporting, research & data, supplier/customer support, call centres)
- Solid ability to manage time effectively and juggle multiple priorities at one time
- Computer proficiency using MS Office Suite and Google Applications, able to leverage all functions proactively to effectively and efficiently
- Self-starter, excellent time management skills and the ability to adhere to assigned deadlines
- Solutions-first attitude, self-motivated to proactively engage with our suppliers through multiple channels
- Builds productive and stable working relationships internally and externally in the interest of supporting our suppliers needs
- Possess basic to intermediate regulatory knowledge in order to consult with suppliers in providing requested information
- You are highly adaptable, flexible and thrive in a fast-paced, dynamic business environment
- You are naturally curious about technology or how things work
- You are diligent and detail-oriented- you pay high attention to detail and you double-check everything
- You have grit- you are conscientious, will always work towards providing solutions over excuses and are dedicated to achieving excellence and driving results
- You consider yourself a lifelong learner - you have an insatiable thirst for knowledge, are always striving to self-improve, and are coachable.
Benefits:
- vacation time that increases with tenure
- comprehensive benefits packages (details vary by country)
- life leave days
- flexible work options
- volunteer days
- opportunities to get involved in corporate giving initiatives
- competitive base salary
- corporate bonus program
- retirement savings options
- professional development days
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