Customer Support, Inside Sales Representative
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Job Description
Inside Sales Rep handling inbound and outbound calls for internet services at Zentro. Building customer relationships and assisting in signing up for products and services.
Responsibilities:
- Handle inbound and outbound customer calls in a professional and courteous manner
- Identify customer needs and recommend appropriate products or services
- Guide customers step-by-step through the process of signing up for products and services using the company website and portal
- Provide basic troubleshooting assistance to customers experiencing issues during the sign-up or onboarding process
- Meet or exceed sales, retention, and performance goals
- Accurately document customer interactions in company systems
- Resolve customer concerns with patience and a solution-oriented approach
- Maintain a high level of product and system knowledge through ongoing training
- Adherent to company policies, procedures, and ethical standards
- Collaborate effectively with team members and support group decisions
Requirements:
- High School Diploma or Equivalent
- Minimum of two (2) years of experience in customer service, call center, sales, and/or retention
- Basic troubleshooting knowledge with the ability to assist customers in navigating websites, portals, and online sign-up processes
- High ethical standards and strong work ethics with an emphasis on team commitment, respect for others, the ability to acknowledge and build on others' ideas, and support for group decisions
- Strong problem-solving skills with patience and a positive approach
- Self-motivated, detail-oriented, and organized with the ability to work efficiently to meet deadlines
- Excellent verbal communication and active listening skills
- Must have a distraction-free, dedicated workspace suitable for remote work
Benefits:
- Health, Dental, and Vision benefits
- Paid vacation
- Paid sick leave
- Paid holidays
- More great perks
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