Customer Support Manager
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Job Description
Customer Support Manager at cabuu, an innovative startup, providing support for educational software apps. Engaging with users to enhance their experience with our products while working in a dynamic team.
Responsibilities:
- You know the cabuu apps inside and out and respond to customer inquiries about issues and challenges related to app usage and the ordering and payment process
- You respond to app reviews and manage our social media communities
- You maintain our support database and produce support materials such as tutorial videos, FAQ web pages, etc.
- You design and implement support automations and workflows, and elevate our CRM and online shop to the next level
- You summarize collected feedback and work closely with Marketing & Development to develop proposals to improve customer satisfaction
Requirements:
- Experience in customer service or a similar role
- Excellent communication skills in German and English
- Technical understanding and experience with Zendesk & Shopify or other CRM and e-commerce platforms
- Strong problem-solving skills and the ability to work independently
- Team player with the ability to work in a dynamic startup environment
Benefits:
- Flexible work-from-home hours
- Generous vacation allowance
- Competitive compensation
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