Customer Support Representative
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Job Description
Bilingual Receptionist providing customer service in English and Spanish for legal firm in Medellín. Handling calls, scheduling, and supporting legal teams.
Responsibilities:
- Atender llamadas entrantes a través de un sistema VOIP en inglés y español
- Brindar un servicio al cliente excepcional a clientes, abogados, ajustadores de seguros y personal de tribunales
- Dirigir las llamadas a los departamentos correspondientes y tomar mensajes precisos
- Programar citas y gestionar calendarios
- Este es un rol de ritmo rápido donde los asistentes legales pasarán una parte significativa de su día comunicándose por teléfono y correo electrónico con equipos legales.
Requirements:
- Fluidez en inglés y español (capacidad de leer, escribir y hablar con fluidez casi nativa)
- Experiencia previa en atención al cliente o recepción (experiencia en un entorno legal es un plus)
- Disposición para trabajar en días festivos colombianos (los días festivos estadounidenses se observan y se pagan)
- Empatía, profesionalismo y mentalidad orientada al crecimiento
Benefits:
- Lunes a viernes
- Posición 100% remota
- Horario de trabajo: 8 AM – 5 PM Hora del Pacífico
- Contrato a término indefinido bajo la ley laboral colombiana
- Tiempo libre pagado en tu primer año
- Beneficios sociales
- Programas de bienestar
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