Customer Support Representative
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Job Description
Customer Support Representative for Owner.com assisting restaurant owners with inquiries and providing solutions. Remote position based in Costa Rica, requiring bilingual Spanish and English skills.
Responsibilities:
- Respond quickly and accurately to a high volume of inbound phone calls, and some chats and emails from our customers and their guests.
- Maintain a customer satisfaction level over 90%
- Use Salesforce to log all activities and interactions with our customers
- Communicate and collaborate with your team on Slack to provide the best possible solutions for our customers.
Requirements:
- Customer-facing support experience, preferably at a software company.
- Fluent Spanish and English speaker with excellent spoken and written communication skills in both languages.
- A designated work from home area, with high-speed internet connection and free from interruptions and background noise.
- Experiencing working in a fast-paced environment.
- Experience with a telephony system such as Talkdesk or RingDNA
- Past experience with restaurants is a huge plus!
Benefits:
- comprehensive health coverage
- remote work
- unlimited PTO
- extra fun perks!
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