Customer Support Representative – Tier 2
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Job Description
Customer Support Representative providing Tier-2 support for customers using an interactive live video platform. Handling inquiries across phone, live chat, and email with a focus on regulatory compliance.
Responsibilities:
- Assist in the optimal delivery of Tier-1 support services.
- Provide troubleshooting support, answering inquiries related to payments, product functionality and features and subscription and membership services.
- Support Representatives are responsible for ensuring that all communications beyond their expertise are escalated in a way that ensures a positive and valuable experience for our customers.
Requirements:
- Detail Oriented: Strong attention to detail is a skill that our Customer Support Representatives must demonstrate on a day-to-day basis.
- Effective Communication: This role requires an individual with excellent written and verbal communication skills, with a strong ability to convey information both clearly and professionally.
- Empathy: Customer support representatives must build a foundation of trust, create positive customer experiences, and build lasting connections with customers by employing an empathetic tone within their customer service interactions.
Benefits:
- Extra healthcare coverage provided by Canadian Medical (eligible after 90 days of employment)
- Paid Vacation as further explained in your Employment Contract
- Performance assessments to maintain open communication and keep you on track
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