Customer Support Specialist – B2B Clients
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Job Description
Customer Support Specialist managing B2B client inquiries for a meal solutions company. Resolving customer requests through various communication platforms while maintaining excellent service standards.
Responsibilities:
- Manage high-volume customer inquiries across email, live chat, and ticket management platforms.
- Resolve customer requests while meeting established SLA and quality standards.
- Accurately document customer interactions and maintain complete ticket records.
- Deliver professional, empathetic, and solution-oriented support through written communication.
- Collaborate closely with Operations, Logistics, Fulfillment, and Customer Experience teams.
Requirements:
- 3+ years of experience in Customer Support, Client Support, Customer Success, Customer Experience, Account Support, or similar customer-facing roles.
- Experience using ticket management/customer support platforms (such as Zendesk, Intercom, Freshdesk, Gorgias, ServiceNow, Jira Service Management, or similar).
- Strong written and verbal English communication skills.
- Excellent attention to detail and organizational skills.
- Strong problem-solving and critical-thinking skills.
- Ability to manage multiple priorities in a fast-paced environment.
- Comfortable working independently in a fully remote environment.
Benefits:
- Professional, empathetic, and solution-oriented support through written communication.
- Support onboarding activities and account setup for new business clients.
- Maintain accurate customer accounts, delivery information, and account preferences.
- Process order updates, modifications, replacements, credits, and account changes.
- Resolve customer requests while meeting established SLA and quality standards.
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