RCM Customer Service Support Representative – Patient Billing
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Job Description
Customer Service Support Rep managing patient billing inquiries within the Revenue Cycle Management Division at Labcorp. Answering inbound calls and resolving patient inquiries efficiently while ensuring high-quality service.
Responsibilities:
- Answer 80+ inbound calls per day from patients, doctor's office or private insurance carriers
- Initiate payment plans for patients for outstanding balances
- Routinely utilize multiple resources to resolve patient inquiries while on the phone
- Maintain performance goals
- Ability to become proficient with processes after completing a structured training program
Requirements:
- High School Diploma or GED equivalent
- 1 year or more customer service experience
- 1 year or more high volume call center experience (preferred)
- 1 year or more medical billing, insurance claims, and explanation of benefits (preferred)
- 1 year or more patient billing (preferred)
- Excellent organizational skills
- Proficiency navigating multiple computer screens and applications
- Alpha-Numeric data entry proficiency
- Attention to detail and focused
- Energetic, passionate customer service
- Seek solutions to challenging patient billing issues
Benefits:
- Medical
- Dental
- Vision
- Life
- STD/LTD
- 401(k)
- Paid Time Off (PTO) or Flexible Time Off (FTO)
- Tuition Reimbursement
- Employee Stock Purchase Plan
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