Customer Support Specialist – B2B SaaS
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Job Description
Customer Support Specialist providing onboarding and ongoing support for B2B SaaS partners. Engaging with partners and ensuring effective use of the platform in a remote setting.
Responsibilities:
- You are the primary point of contact for our B2B partners and ensure smooth day-to-day operations.
- You manage our support inbox and respond to B2B partner inquiries about systems, access, and billing in a timely, solution-oriented manner.
- You handle quotation and billing processes and ensure reliable recording and maintenance of relevant data.
- You conduct initial meetings and product demos, showing partners how our platform benefits them.
- You ensure a successful onboarding for new partners, taking care of the necessary administrative and manual tasks.
- You identify recurring product feedback and communicate it to the product team in a structured way.
Requirements:
- Several years of experience in Customer Support, Customer Success, Sales Support, or Operations
- People-oriented: You enjoy working with people, remain friendly and patient even under high volumes of requests, and have good judgment when dealing with partners
- Initiative: You don't wait for instructions—you pick up the phone when needed and proactively drive topics forward
- Desire to shape things: You want to help build in a young, growing environment rather than just execute established processes
- Organized: You work in a structured and reliable way and keep priorities in view
- Tech affinity: You quickly learn new tools and systems (e.g., HubSpot, Notion, Microsoft 365)
- Excellent German (written and spoken) and good understanding of English
Benefits:
- 100% remote – work from anywhere in Germany
- Trust-based working hours
- Growth environment: Join during an exciting growth phase and take on an important area of responsibility from day one
- Short decision paths: Fast decisions and a small, transparent team where you work close to the product
- Team culture: People shape the company — not the other way around. We create space for growth that each team can fill with initiative and ownership
- Onboarding: Buddy system for guided onboarding from day one
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