Customer Support Specialist – German
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Job Description
Customer Support Specialist responding to customer inquiries via chat and social media. Collaborating with teams to resolve issues and ensure service quality in a remote setting.
Responsibilities:
- Respond to customer inquiries via social media and chat, ensuring timely and accurate assistance.
- Resolve customer complaints and issues with professionalism, offering effective solutions to ensure satisfaction.
- Maintain customer records and update account information in the CRM system to ensure accuracy.
- Collaborate with other teams (e.g technical support) to address customer needs and improve service quality.
Requirements:
- Strong computer skills
- Excellent communication skills
- Excellent German and English language both spoken and written
- Crypto knowledge and expertise nice to have
- Live translation skills nice to have
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