Customer Support Specialist
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Job Description
Customer Support Specialist communicating with users and resolving issues at Workyard. Supporting onboarding, troubleshooting, and providing product assistance as a key team member.
Responsibilities:
- Remain actively available on phone and chat queues during scheduled shifts
- Handle a high volume of inbound customer interactions in real time
- Assist customers with general product usage questions
- Troubleshoot basic issues and provide step-by-step guidance
- Provide answers to basic questions regarding forms
- Collaborate with internal teams (Tier 2, Engineering, Revenue, Implementation, Sales) for issue resolution
- Accurately document all customer interactions in the support system
Requirements:
- Strong verbal and written communication skills
- Ability to multitask across multiple conversations (chat + phone)
- Customer-first mindset with strong problem-solving abilities
- Basic technical troubleshooting skills
- Ability to work in a fast-paced, high-volume environment
- Previous customer support or call center experience (preferred)
- Experience with SaaS or workforce management tools (preferred)
- Familiarity with CRM or support ticketing systems (preferred)
- Fluency in Spanish is a plus (preferred)
Benefits:
- Comprehensive benefits including Aetna medical, dental, and vision coverage
- Flexible Spending Accounts (FSA)
- Teladoc virtual care
- One Medical membership
- Kindbody family-building support
- Employee Assistance Program
- 401(k) retirement plan through Empower
- Pre-tax commuter benefits (for those based in our San Francisco office)
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