Customer Support Specialist
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Job Description
Customer Support Specialist managing incoming support requests for clients at Infinity Software. Provide technical assistance and training to a diverse audience on complex solutions.
Responsibilities:
- You will manage incoming support requests, triage emails and calls, create tickets when needed, and resolve issues efficiently.
- Provide real-time assistance and follow up consistently to ensure resolution and client satisfaction.
- Collaborate closely with Developers and Business Analysts, actively engage in group communication channels to share findings, and contribute to efficient, client-focused solutions.
- Gather client feedback, communicate enhancement requests to Product and Development teams, and train clients on new releases.
Requirements:
- 2+ years of experience in technical customer support, ideally in a startup or high-growth environment.
- Proficient with Microsoft Office, databases, and remote access tools.
- Must be available to work from 9:00 a.m. to 5:00 p.m. Pacific Time (PST).
- Comfortable learning and adapting to new technologies, including chatbots, automated ticketing systems, and AI-enhanced help desk platforms.
- Analytical, detail-oriented, and client-focused with strong critical thinking, problem-solving, and organizational skills.
- Excellent verbal and written communication skills, enabling you to build relationships and earn trust with ease.
Benefits:
- Challenges. You are seeking a customer support role where no two days are the same.
- Impact. At Infinity, we have built a focused, fun, and collaborative remote environment where talented individuals come together to create something meaningful.
- Professional growth. You will work alongside a manager who brings a coaching mindset to leadership; someone who wants to support you as a valued team member and unique individual.
- Continuous learning, internal mobility, and advancement opportunities within Infinity, Aquila, or another business line.
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