Customer Support Specialist
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Job Description
Customer Support Specialist serving U.S. customers via chat and email remotely for Way, a B2B technology platform. Troubleshooting inquiries and ensuring customer satisfaction in a technology-driven hospitality industry.
Responsibilities:
- Serve as the primary point of contact for customer inquiries via chat and email on weekends and key holidays (e.g., July 4th, Thanksgiving, Christmas, etc.)
- Support customers through our help desk, Intercom, with clear, timely, and empathetic communication
- Troubleshoot product and operational issues, identifying patterns and escalating bugs when needed
- Take ownership of issues from first response through resolution, ensuring nothing falls through the cracks
Requirements:
- 2–4+ years in Customer Support or a similar role (SaaS and/or Hospitality experience preferred but not required).
- Reliable internet connection and ability to work remotely and independently
- Based in the continental U.S.
- Fluent in English
Benefits:
- Highly competitive hourly compensation, with opportunities to grow within the company
- 100% remote role, with optional access to our Austin, TX or Paris offices
- Exciting startup environment in a booming industry and where your work will have immediate impact
- Supportive team environment with ongoing training and guidance
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