Customer Support / Success Professional
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Job Description
Customer support and success professionals reviewing domain-specific documents for Mercor’s AI training projects. Providing structured feedback on quality, accuracy, and relevance.
Responsibilities:
- Review, assess, and provide structured feedback on domain-specific documents
- Ensure document quality, accuracy, and relevance
- Contribute domain expertise to high-impact evaluation projects
- Work on projects focused on training and enhancing AI systems
- Collaborate with leading researchers
- Complete work independently on a flexible schedule
- Projects may be extended, shortened, or concluded early depending on needs and performance
Requirements:
- Bachelor’s degree (minimum)
- At least 2+ years of professional experience in a relevant domain
- Experience in customer support, service delivery, or customer success roles
- Strong analytical skills
- Strong written communication skills
- Strong proficiency in Excel, PowerPoint, and Word
- Strong document analysis and review skills
- Attention to detail
- Ability to follow structured guidelines
- Based in the United States, Europe, UK, or Canada
- Must not require H-1B or STEM OPT support
Benefits:
- Fully remote role
- Flexible schedule / work on your own schedule
- Weekly payments via Stripe or Wise
- Competitive pay
- Opportunity to collaborate with leading researchers
- Referral program paying up to $640 per successful referral
- Reasonable accommodations upon request
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