Technical Service Support Specialist
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Technical Service Support Specialist supporting McKesson’s RetinaOS inventory platform for healthcare clinics. Troubleshooting customer issues, guiding workflows, and coordinating technical resolutions.
Responsibilities:
- Serve as the primary point of contact for customer inquiries and resolutions related to RetinaOS
- Respond to incoming customer support requests in a timely manner and empower customers to self-serve when possible
- Diagnose, troubleshoot, and resolve issues involving inventory management, application functionality, and system usage
- Educate customers on RetinaOS features, workflows, and best practices
- Manage support cases from intake through resolution with accurate documentation and timely follow-up
- Collaborate with McKesson functions and external vendors on purchasing, distribution, integrations, and other broader issues
- Escalate technical issues and feature requests with summaries, analysis, documentation, and business context
- Maintain customer relationships through proactive communication, accountability, and positive customer outcomes
- Identify recurring issues, support trends, and process or product improvement opportunities
- Communicate findings and recommendations to leadership and cross-functional teams
- Document troubleshooting procedures, known issues, and resolutions for internal knowledge resources
- Analyze support requests, customer relationships, and application areas generating unusually high support volumes
Requirements:
- Degree or equivalent and typically requires 2+ years of relevant experience
- 2+ years of technical support for customer-facing products
- 2+ years of experience supporting customer-facing software applications
- Excellent verbal and written communication skills
- Solid understanding of software applications
- Comfortable troubleshooting technical issues related to the RetinaOS platform
- Strong problem-solving and analytical skills
- Customer-centric mindset; empathy, patience, and professionalism
- Ability to manage multiple customer inquiries and prioritize tasks effectively
- Ability to collaborate with different departments
- Accountability, ownership, and attention to detail
- Preferred experience supporting SaaS or healthcare technology solutions
- Familiarity with inventory management, specialty pharmaceutical operations, or clinical workflow systems would be beneficial
- Knowledge of EMR/EHR or practice management systems
- Experience utilizing ticketing or case management systems
- Experience interpreting application data and troubleshooting workflow-related issues
Benefits:
- Competitive compensation package
- Annual bonus or long-term incentive opportunities may be offered
- Equity may be offered as part of total rewards
- Benefits information provided via McKesson benefits resources
- Equal employment opportunities
- Reasonable accommodation for job search or application
Similar Jobs
Contact Center Customer Experience Specialist – Cardmember Services
Customer experience specialist resolving cardmember inquiries, fraud issues, and technology problems for U.S. Bank. Providing phone and email support from a U.S. home-based remote position.
Senior Customer Service Representative
Remote customer service representative supporting Group Life & Disability Claims for TEKsystems. Providing accurate claim information, documentation, and customer care in a call center environment.
Senior Customer Service Representative
Care Navigator coordinating patient referrals and appointments for TEKsystems’ healthcare client. Supporting patients through outreach, documentation, and healthcare access barriers.
Senior Customer Support
Senior customer support expert resolving complex EVV and EDI issues for Gainwell Technologies’ healthcare programs. Mentoring representatives and improving operational compliance and service quality.
Senior Customer Service Manager
Customer Portfolio Manager leading GE Vernova’s Iraq power-generation service portfolio. Managing LTSA, outages, customer relationships, commercial performance, and multi-site operations.
Customer Service Representative
Customer Service Representative supporting retirement-benefit and payment inquiries remotely. Handling financial transactions and client records for iShare, a New Jersey IT consulting firm.
Customer Relations and Billing Coordinator
Home-based coordinator managing customer communication and billing for a U.S. property restoration company. Tracking invoices, documentation, project updates, and customer follow-ups.
Seasonal Customer Service Representative
Seasonal customer service representative handling dental benefits and claims calls for Qualfon. Answering eligibility questions, documenting resolutions, and supporting customers remotely from Tennessee.
Seasonal Customer Service Representative
Seasonal customer service representative handling inbound dental benefits and claims calls for Qualfon. Documenting resolutions and supporting dental providers from a South Carolina home office.
Seasonal Customer Service Representative
Seasonal Customer Service Representative handling dental benefits and claims calls for Qualfon. Providing remote customer support from home in Oklahoma while documenting resolutions.
Customer Service Associate I, Bilingual
Bilingual customer service associate handling patient billing calls for Intermountain Health. Collecting payments, arranging plans and resolving inquiries remotely.
Customer Experience Associate
Customer Experience Associate supporting Home Chef meal-kit customers across phone, email, and chat. Handling account updates, ticket resolution, and customer issue trend analysis.
Customer Experience Associate
Customer Experience Associate supporting Home Chef’s meal-solution customers across phone, email, and chat. Resolving account, platform, and service issues while identifying recurring trends.
Customer Care Specialist
Customer Care Specialist supporting learners and tutors on Preply’s global online language-learning marketplace. Resolving issues through live chat, email, and social channels.
Pilotage and Accounting Support Specialist
Accounting support specialist helping entrepreneurs and accounting firms use Pennylane. Investigating issues, resolving tickets, and supporting financial-data migrations.
Accounting Support Specialist
Spécialiste support comptable aidant dirigeants et cabinets à utiliser Pennylane, logiciel français de gestion financière. Résolution de tickets, intégration de données et retours aux équipes produit.
Accounting Support Specialist
Spécialiste support comptable aidant entrepreneurs et cabinets avec Pennylane, logiciel français de gestion financière. Résolution de tickets, migration de données et transmission des retours aux équipes produit.
Accounting Support Specialist
Spécialiste support comptable chez Pennylane, éditeur français de logiciels de comptabilité et gestion financière. Résolution des demandes clients, intégration de données et amélioration de l’expérience utilisateur.
Accounting Support Specialist
Spécialiste support comptable aidant les PME et cabinets à gérer leurs finances avec Pennylane. Résolution des tickets, migration des données et accompagnement des utilisateurs.
Accounting Support Specialist
Spécialiste support comptable aidant dirigeants et cabinets sur Pennylane, logiciel français de gestion financière. Résolution des demandes, intégration des données et transmission des retours produit.