Customer Relations and Billing Coordinator
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Job Description
Home-based coordinator managing customer communication and billing for a U.S. property restoration company. Tracking invoices, documentation, project updates, and customer follow-ups.
Responsibilities:
- Conduct regular check-ins with customers throughout their project.
- Provide customers with appropriate updates regarding project progress and next steps.
- Ensure customers understand what to expect during each phase of the restoration process.
- Proactively identify concerns and communicate them to the appropriate team member.
- Follow up after important project milestones to ensure customers are satisfied and informed.
- Maintain professional, empathetic, and consistent communication with customers.
- Assist with preparing and sending customer invoices.
- Track outstanding invoices and follow up as appropriate.
- Follow up with customers regarding outstanding invoices or required billing information.
- Review invoices for completeness and accuracy before submission.
- Coordinate with project managers and accounting regarding job costs, change orders, supplements, payments, and outstanding balances.
- Assist the Project Coordinator and accounting team with billing-related documentation.
Requirements:
- Bachelor's degree in Business Administration, Accounting, Finance, Communications, Customer Service, or a related field is preferred.
- 2-3 years of experience in customer relations, customer service, billing coordination, accounts receivable, administrative support, or a related role is preferred.
- Strong verbal and written English communication skills.
- Ability to work overnight/graveyard shifts in Philippine time or within US operating hours.
- Proficiency in Microsoft Office applications, particularly Excel, Word, and Outlook.
- Experience using accounting and invoicing systems to prepare, review, process, and track customer invoices.
- Familiarity with project management systems for monitoring project progress, updates, milestones, and related documentation.
- Familiarity with insurance and/or restoration claims software is preferred, particularly for supporting claims processes, billing, supplements, and restoration documentation.
- Ability to review billing information and documentation for completeness and accuracy.
- Experience following up on outstanding invoices and required billing information.
- Ability to coordinate billing-related details with project managers, project coordinators, and accounting teams.
- Ability to learn and adapt to client-specific systems and software.
Benefits:
- Industry-leading salary packages
- Permanent work-from-home setup
- Company equipment provided
- Government-mandated benefits employer share
- Internet stipends upon regularization
- HMO Coverage upon regularization (with an option to enroll as early as Day 1)
- PTO credits and service incentive leaves
- Major spring and winter company live events
- Monthly employee appreciation virtual events
- Company-provided career skills training courses
- A company culture focused on your personal and professional growth
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