Customer Support / Success Specialist
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Job Description
Customer support professionals evaluating domain-specific documents for quality and accuracy. Helping Mercor train frontier AI models through structured feedback and expert human evaluation.
Responsibilities:
- Review, assess, and provide structured feedback on domain-specific documents
- Ensure document quality, accuracy, and relevance
- Contribute to high-impact evaluation projects
- Work on projects focused on training and enhancing AI systems
- Collaborate with leading researchers
- Complete work on your own schedule
- Projects may be extended, shortened, or concluded early depending on needs and performance
Requirements:
- Bachelor’s degree (minimum)
- At least 2+ years of professional experience in a relevant domain
- Experience in customer support, service delivery, or customer success roles
- Strong analytical and written communication skills
- Strong proficiency in Excel, PowerPoint, and Word
- Strong document analysis and review skills
- Attention to detail and ability to follow structured guidelines
- Based in the United States, Europe, UK or Canada
- Unable to support H1-B or STEM OPT candidates at this time
Benefits:
- Fully remote role
- Flexible own schedule
- Weekly payments via Stripe or Wise
- Independent contractor engagement
- Competitive pay
- Opportunity to collaborate with leading researchers
- Opportunity to contribute to training and enhancing AI systems
- Referral payments of up to $640 per successful referral
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