Customer Support Team Lead
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Job Description
Lead the Customer Support Team at Mailscale, helping businesses grow through effective email marketing. Manage support strategies while fostering a proactive and innovative culture.
Responsibilities:
- Lead, hire and manage a support team.
- Develop, implement and improve support strategies and KPIs.
- Maintain & Improve support documentation and processes.
Requirements:
- Proven experience in customer support or similar roles.
- Proactive and solution-oriented mindset.
- You need to see problems and be able to fix them.
- Strong communication and leadership skills.
- Empathy and passion for customer service.
Benefits:
- Leadership: Lead and inspire a dedicated team and shape the experience for our next 5000+ business customers.
- Growth: Advance your career in an exciting, fast-growing startup.
- Innovation: Work in a dynamic, forward-thinking environment that needs your innovative ideas.
- Flexibility: Enjoy a flexible work setup focused on outcomes.
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