Delivery Manager
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Job Description
Delivery Manager at Unily managing software implementation projects and client relationships. Driving successful outcomes for global clients with a focus on project management excellence.
Responsibilities:
- Lead the successful implementation or optimization of solutions for clients
- Manage projects end to end including project plans, coordinating professional services activities, and building strong client relationships
- Develop and maintain comprehensive project plans that align with client objectives and delivery methodology
- Track and manage project milestones, timelines, and deliverables to deliver key client outcomes
- Identify, assess, and mitigate project risks throughout the implementation lifecycle
- Coordinate resource allocation and cross-functional team activities
- Ensure project deliverables meet quality standards and client expectations
- Manage scope, budget, and timeline expectations with clients and internal teams
- Build and maintain strong relationships with key client stakeholders
- Conduct regular client check-ins and status meetings
- Set and manage client expectations throughout the implementation process
- Guide clients through the implementation journey from kickoff to go-live
- Coordinate activities between client teams and internal functional groups
- Provide guidance to clients on implementation best practices and requirements
- Maintain accurate project documentation including plans, status reports, and meeting notes
- Track and report on project KPIs and metrics
- Identify and implement process improvements for delivery efficiency
- Contribute to knowledge sharing and team capability development
Requirements:
- 4+ years of experience in project management, client delivery, or related roles
- History of successfully managing software implementation projects
- Experience building and maintaining client relationships
- Background in managing cross-functional teams
- Experience with software implementation or SaaS deployment
- Strong knowledge of project management methodologies and best practices
- Excellent planning, organizational, and time management abilities
- Experience managing multiple projects simultaneously
- Ability to identify and mitigate project risks effectively
- Proficiency with project management tools and techniques
- Excellent written and verbal communication abilities
- Strong presentation and facilitation skills
- Experience setting and managing client expectations
- Problem-solving and conflict resolution capabilities
- Ability to build trust and credibility with clients
- Adaptability and flexibility in dynamic environments
- Strong attention to detail and process orientation
- Ability to work under pressure and meet deadlines
- Analytical thinking and decision-making capabilities
- Understanding of software implementation processes and challenges
- Bachelor's degree or commensurate experience required
- Project Management Professional (PMP) certification or equivalent preferred
- Agile/Scrum certifications a plus
Benefits:
- 23 vacation days
- 10 sick days
- 1 annual volunteer day
- 1 day off for your birthday!
- Medical, dental and vision coverage at 96% of the payroll cost at the employee-only coverage level
- Cover 80% for employee plus dependent levels
- 1x your annual salary in Life and AD&D coverage at no cost to you
- 5% match on your 401(k) and no vesting schedule after your first 90 days
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