Digital Customer Care Representative
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Job Description
Digital Customer Care Representative delivering exceptional customer service through digital channels. Handling inquiries and supporting growth opportunities in the waste and recycling industry.
Responsibilities:
- Responds to customer inquiries via email, text chat and digital media regarding waste and recycling services
- Researches and resolves questions or complaints, referring to internal or external experts when necessary
- Provides clear, accurate information about service offerings, container sizes, pickup schedules, and recycling guidelines
- Engages with customers across digital channels—using integrated support tools to deliver prompt, personalized assistance
- Uses digital dashboards and CRM systems to log interactions, monitor service issues, and proactively identify opportunities to enhance customer satisfaction
- Refers unresolved or complex issues, including potential sales opportunities, to appropriate internal departments
Requirements:
- High school diploma or GED
- 2 to 4 years of experience in a business or office setting
- Excellent relationship management, listening, and problem-solving skills
- Strong oral and written communication abilities
- Customer-focused mindset
- Proficiency in Microsoft Office
- Ability to work collaboratively in a team environment
- Comfortable handling basic issues independently and referring complex matters to senior staff
- Working knowledge of the subject matter
Benefits:
- Medical, Dental, Vision, Life & Disability Insurance
- Maternity & Parental Leave
- Flexible Spending Accounts
- Discounted Stock Program
- 401K
- Employee Awards
- Employee Assistance Plan
- Wellness Incentive
- Tuition Assistance
- Career Pathways
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