Digital Payments Service Advisor, German-speaking
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Job Description
Digital Payments Service Advisor assisting German-speaking customers for a fintech company. Supporting inquiries via phone, email, and chat while resolving payment-related issues.
Responsibilities:
- Support German-speaking merchants and customers
- Handle inquiries via phone, email, chat, and social media
- Assist with account setup and troubleshooting
- Support customers with payment-related solutions
- Collaborate with Sales, Marketing, and Technical teams
- Contribute to customer satisfaction and service improvements
Requirements:
- Previous customer support or contact center experience is a strong plus
- Tech-savvy and comfortable with digital tools
- Strong communication and problem-solving skills
- Friendly, patient, and customer-oriented mindset
- Ability to stay organized in fast-paced environments
- Positive and proactive attitude
- Languages Required: German: C2 level, English: B2 level
Benefits:
- Performance Bonus: up to €50/month
- Meal Allowance: €7.63 net/day
- Career growth opportunities within an international tech company
- Relocation support with onboarding/documentation assistance
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