Digital Solution Manager
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Job Description
Design end-to-end digital and AI-enabled CX solutions tailored to customer needs. Drive cross-functional collaboration to convert requirements into compelling proposals and successful transformation programs.
Responsibilities:
- You develop innovative, end-to-end solution concepts that intelligently combine customer experience, transformation, and the application of AI technologies.
- You analyze customer requirements and processes to identify optimization potential and translate these into compelling proposals and tender documents.
- Together with interdisciplinary teams, you design future-oriented service and transformation models that are precisely tailored to individual customer needs.
- You manage collaboration with business units, partners, and interdisciplinary teams to integrate all elements into a coherent overall solution.
- You present complex concepts in clearly structured, visually appealing presentations.
- You continuously monitor market and technology trends and proactively contribute ideas.
- In addition, you take responsibility for the methodological development of our solution-design approaches and actively work on the continuous optimization of our delivery models and best practices.
Requirements:
- Degree in Business Administration, Business Informatics, or a comparable field preferred but not required
- Several years of relevant professional experience in Customer Care & Experience, Customer Service, (strategy) consulting or Solution Design
- Proven track record in designing and implementing multidisciplinary and/or cross-country solutions
- Solid understanding of digital business models, modern CX technologies, automation, and the use of AI
- Experience in designing complex solutions and preparing proposals and tender documentation; ideally complemented by experience coordinating interdisciplinary teams
- Confident presence, strong analytical skills and strategic thinking
- Very good knowledge of MS Office, especially PowerPoint and Excel, and the ability to structure and present complex concepts in a visually appealing way
- High self-motivation, a solution-oriented working style and enthusiasm for digital transformation, innovative customer experiences and current technology trends
- Excellent German and English skills, both written and spoken
Benefits:
- No specific benefits listed
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