Director, Client Solutions Architects, Northeast
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Job Description
Director leading Myriad360’s Northeast client solutions architects for enterprise technology solutions. Coaching teams, advising enterprise customers, and driving strategic technology pursuits.
Responsibilities:
- Lead, coach, and develop the Northeast Client Solutions Architect team while remaining available for hands-on customer work
- Step into the lead CSA role for key customers or complex pursuits when additional coverage, continuity, or technical leadership is needed
- Coach CSAs and Sales teams on discovery, solution development, technology storytelling, business outcome alignment, whiteboarding, and workshop facilitation
- Serve as a trusted technology advisor to customer technology, infrastructure, security, and business leaders
- Partner with Account Executives and CSAs to identify opportunities to expand customer relationships
- Move client conversations from tactical purchases toward multi-year strategic relationships
- Translate major enterprise technology trends into relevant client conversations
- Provide thought leadership across Enterprise AI, AI infrastructure, RAG and agentic AI, data center modernization, networking, cybersecurity, hybrid cloud, automation, observability, platform engineering, Managed Services, Enterprise Service Management, and operating-model transformation
- Represent Myriad360 in customer briefings, client events, industry panels, technology summits, webinars, and partner engagements
- Support complex, multi-practice opportunities
- Build relationships with technical leaders and architects across strategic OEM partners
- Bring OEM insights, roadmaps, and innovation into client conversations
- Identify differentiated joint solutions with strategic partners
- Maintain technical depth to step into key accounts while engaging deeper specialists when appropriate
- Represent Myriad360 across customers, internal teams, and the partner ecosystem
- Complete ongoing security awareness training, comply with company policies, and escalate security risks
- Perform other duties as assigned
Requirements:
- Must be based in the United States and reside in New York City
- Must be willing to travel 40% of the time in the United States, primarily in the Northeast region
- 10+ years of experience in enterprise technology, consulting, solution architecture, systems integration, or related roles, including team leadership or mentoring responsibilities
- Experience engaging with senior technical and business stakeholders in customer-facing environments
- Broad knowledge across enterprise infrastructure, networking, cloud, cybersecurity, data center, automation, AI, and services
- Demonstrated ability to translate emerging technologies into practical business strategies
- Experience shaping complex enterprise technology programs and transformation initiatives
- Strong customer communication, facilitation, whiteboarding, and presentation skills
- Proven ability to lead complex pursuits and provide hands-on CSA support when needed
- Experience working across Sales, Pre-Sales, Professional Services, Managed Services, and Delivery organizations
- Strong understanding of technology partner and OEM ecosystems
- Experience at a national technology integrator, consulting company, VAR, MSP, or major enterprise technology provider
- Prior experience as a CSA leader, solutions architecture manager, Principal Architect, Lead Architect, or technical consulting leader
- Experience developing customer technology roadmaps and strategic account plans
- Familiarity with Enterprise AI, AI infrastructure, RAG, agentic AI, automation, observability, hybrid cloud, and cybersecurity strategy
- Experience speaking at client events, industry panels, customer briefings, or technology conferences preferred
- Complete ongoing security awareness training and comply with company policies
- Identify and escalate security risks and contribute to remediation efforts
Benefits:
- Unlimited Paid Time Off (PTO)
- Incentive compensation plans for all employees
- Zero-cost employer-covered health insurance
- Company-funded 401k contributions
- Annual BYOD (Bring Your Own Device) reimbursement up to $500
- Paid Parental Leave
- Transparent, candid culture with 1:1 coaching, performance reviews, and a consistent feedback loop
- Quirky, diverse, respectful, high-performing coworkers
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