Director, Client Success – Healthcare
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Job Description
Manager of Client Success leading a team of Client Success Managers in the Healthcare sector. Focused on client retention, engagement, and revenue growth across healthcare portfolios.
Responsibilities:
- Lead, mentor, and develop a team of 7–8 Client Success Managers.
- Conduct regular coaching sessions, account reviews, and performance evaluations.
- Build a high-performance culture focused on accountability, outcomes, and continuous improvement.
- Ensure structured Success Plans are developed and executed for key accounts.
- Proactively identify at-risk accounts and implement recovery strategies.
- Partner with Sales to drive renewals and expansion opportunities.
- Participate in executive-level business reviews and strategic planning sessions.
- Build trusted relationships with healthcare leaders including Directors of Food & Nutrition, VP Support Services, and CIOs.
- Support large-scale transformation initiatives and solution migrations as needed.
Requirements:
- 8+ years of experience in Customer Success, Account Management, or SaaS revenue leadership roles.
- 3+ years of experience leading high-performing teams, specifically in Account Management, Client Success, or Sales function.
- Demonstrated success driving retention, NRR growth, and expansion within enterprise and middle market accounts.
- Strong executive presence and ability to influence VP & C-suite stakeholders.
- Experience within healthcare technology, hospital operations and/or food service preferred.
- Excellent analytical, communication, and leadership skills.
Benefits:
- Flexible time off to include paid holidays and volunteer time.
- Robust health, dental, and vision insurance plans on your first day of employment
- Employer-paid life insurance/AD&D/short-term and long-term disability insurance
- Comprehensive employee assistance program (EAP)
- Flexible spending account (FSA) or health savings account (HSA)
- Matched 401(k)
- Employee stock purchase plan
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