Director, Customer Advocacy
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Job Description
Director of Customer Advocacy at Tempo creating and managing customer relationships and advocacy program. Working closely with Customer Success to enhance customer experiences and brand strength.
Responsibilities:
- Design and launch Tempo’s customer advocacy program: how it’s structured, how advocates are recruited and recognized, and how we measure whether it’s working
- Own the tech stack decisions that make this program run.
- Set goals, measure results, and report progress to leadership regularly.
- Work with Customer Success to identify customers who are seeing real value from Tempo and are open to sharing their experiences.
- Build real relationships with those customers.
- Develop a mix of advocates across industries, company sizes, and use cases so Sales always has a relevant, well-matched reference to share.
- Work with customers to produce case studies, video stories, and written testimonials that show what Tempo actually delivers for real teams.
- Grow the volume and quality of Tempo’s reviews on sites like G2 and TrustRadius.
- Find and prepare customer speakers for webinars, events, and other marketing programs.
- Make sure Sales has what they need for active deals, with the right advocate matched to the right opportunity automatically.
- Partner with Content, Demand Generation, Product Marketing, and Sales Enablement so customer stories are used across the business.
- Bring the customer perspective into conversations across the organization.
- Build a community space where Tempo advocates can connect with each other and with us over time.
Requirements:
- 5+ years of experience in customer marketing, advocacy, or customer success at a B2B SaaS company
- You’ve built a customer advocacy program before.
- Experience owning tech stack decisions for an advocacy or customer marketing program.
- Genuine curiosity about AI and how it applies to this work.
- A track record of creating customer content and reference programs that Sales teams actually use
- You know how to build trust with customers and make them feel like partners, not a resource to tap.
- Strong project management skills; you can manage a lot of moving pieces without things slipping through the cracks.
- Comfortable with tools like Salesforce, Gainsight, and peer review platforms (G2, TrustRadius).
- A clear communicator, whether you’re writing a case study, talking to a customer, or presenting to leadership.
- You can connect what you’re doing to business outcomes, not just activity metrics.
Benefits:
- Remote First work environment
- Unlimited vacation in most of our locations!!
- Great benefits including health, dental, vision and savings plan.
- Perks such as training reimbursement, WFH reimbursement, and more.
- Diverse and dynamic teams with challenging and exciting work.
- An opportunity to have a real impact on our business.
- A great range of social activities (both in person and virtual).
- Optional in person meet-ups and the ability to travel to our international offices
- Employee referral program
- And so much more!
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