Director, Digital Solution Architecture
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Job Description
Digital architecture director modernizing BeOne’s global commercial technology ecosystem for oncology medicines. Governing CRM, omnichannel engagement, customer data, integrations, and digital transformation.
Responsibilities:
- Define and own the long-term architecture vision, technology roadmap, and target-state capabilities for the global commercial technology ecosystem
- Align technology investments with strategic business objectives across Commercial, Medical, Marketing, Data & Analytics, and IT
- Advise on CRM modernization, omnichannel transformation, customer engagement innovation, and digital enablement initiatives
- Establish architecture standards and strategic direction for CRM, omnichannel engagement, digital marketing, customer experience, and field force enablement platforms
- Govern architecture across enterprise platforms, integrations, data services, and customer engagement technologies
- Define enterprise integration strategies and architecture patterns supporting scalability, interoperability, and operational efficiency
- Lead architecture reviews, technology assessments, vendor evaluations, and platform selection initiatives
- Ensure solutions adhere to enterprise standards for security, compliance, data governance, performance, and maintainability
- Facilitate alignment among senior leaders and lead architecture governance forums, steering committees, and executive decision-making processes
- Present strategic recommendations, architecture roadmaps, investment options, and risk assessments to senior leadership
- Champion AI, advanced analytics, automation, and next-generation customer engagement capabilities
- Lead strategic transformation initiatives supporting CRM modernization, digital engagement, and commercial platform evolution
- Provide leadership and mentorship to developers, technology leaders, and delivery teams
- Establish architecture best practices, governance models, and technology standards
- Oversee vendor and system integrator resources supporting CRM, marketing automation, omnichannel enablement, and data platforms
Requirements:
- Bachelor's degree in Computer Science, Information Systems, Engineering, or related field
- 10+ years of progressive technology leadership experience
- At least 10 years supporting Life Sciences commercial organizations
- Proven experience leading enterprise architecture, solution architecture, or digital transformation initiatives at Director level
- Extensive experience supporting Commercial, Sales, Medical Affairs, Marketing, and Customer Engagement functions in pharmaceutical, biotechnology, or Life Sciences organizations
- Demonstrated success leading large-scale CRM modernization, omnichannel transformation, and enterprise platform initiatives
- Deep understanding of Life Sciences commercial and medical business processes, customer engagement models, and regulatory considerations
- Expertise in Veeva CRM, Veeva Vault CRM, Salesforce Life Sciences Cloud, Salesforce Sales Cloud, Salesforce Service Cloud, Salesforce Marketing Cloud, and Salesforce Data Cloud
- Strong knowledge of omnichannel engagement, digital marketing, customer data platforms, content management, consent management, medical/MedInfo, and commercial analytics
- Experience architecting complex enterprise integrations across CRM, ERP, Data & Analytics, Marketing Automation, Customer Experience, Data Warehouse, Data Lakes, and Content Management platforms
- Understanding of AI, machine learning, customer intelligence, and digital engagement capabilities
- Executive presence and ability to influence senior business and technology leaders
- Exceptional stakeholder management and consensus-building capabilities
- Ability to manage multiple high-priority strategic initiatives simultaneously
- Strong business acumen connecting technology investments to measurable business outcomes
- Outstanding communication, presentation, and executive storytelling skills
- Ability to lead through influence in highly matrixed global organizations
- Preferred: TOGAF, Salesforce, Veeva, or other relevant architecture certifications
- Preferred: Experience supporting global commercial operations across multiple regions and markets
- Preferred: Experience leading technology evaluations and platform selection initiatives for next-generation CRM and customer engagement solutions
- Minimal to moderate travel, estimated at 10–20%
Benefits:
- Annual incentive compensation plan eligibility for Commercial roles
- Discretionary equity awards
- Voluntary participation in the Employee Stock Purchase Plan
- Medical
- Dental
- Vision
- 401(k)
- FSA/HSA
- Life Insurance
- Paid Time Off
- Wellness
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