Lead Director – Digital Product, Clinical Documents & Care Delivery Products
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Job Description
Lead CVS Health’s Epic-enabled clinical product strategy for documentation, virtual care, and outpatient delivery. Guide multidisciplinary teams improving patient outcomes, experience, and medical costs.
Responsibilities:
- Lead technology product strategy and execution for clinical documentation, in-clinic and virtual care encounters, in-basket management, and asynchronous care
- Partner with clinical and business operational leaders to shape end-to-end technology pathways for safe, high-quality outpatient care
- Lead multidisciplinary teams of product managers, Epic analysts, software engineers, data scientists, and UI/UX designers
- Translate clinical vision into scalable technology roadmaps focused on patient outcomes, safety, patient and care-team experience, and cost reduction
- Collaborate with healthcare delivery leadership on efficient and safe care models while reducing administrative burden
- Serve as a strategic thought partner to CVS HCD business stakeholders on care model strategy
- Drive cross-functional technology teams in defining and executing technology solutions
- Establish shared outcome metrics tied to clinical quality, patient experience, and financial performance
- Transform clinical ideas into problem statements, product specifications, and Epic/technology architectures
- Oversee end-to-end technology design, technical requirements, and technology build
- Integrate claims data, remote monitoring, health plan feeds, and other external data sources with internal Epic workflows
- Own the technology lifecycle from discovery through solutioning, build, deployment, and measurable outcomes
- Establish feedback loops and iterative improvement cycles
- Ensure solutions scale across Value-Based Care and Fee-for-Service environments
- Lead, mentor, and build high-performing product and cross-functional technology teams
- Foster a culture of curiosity, resilience, problem-solving, and joy
Requirements:
- Bachelor’s degree required
- 10+ years of progressive leadership experience spanning healthcare operations, clinical technology product management, and enterprise EHR implementation, specifically Epic
- Expertise with value-based care models and retail health
- Hands-on experience with Epic EHR workflows and module configurations
- Experience translating operational requirements into Epic build
- Understanding of how external health data enriches EHR clinical workflows
- Deep familiarity with clinical operations and Quality Improvement methodologies
- Knowledge of Value-Based Care and Fee-for-Service operational dynamics
- Knowledge of medical cost initiative care pathways
- Track record leading cross-functional teams to deliver high-scale technology-backed clinical interventions
- Proven history partnering with primary care delivery networks, retail clinics, and/or value-based care organizations
- Graduate degree and/or clinical background (RN, MD, DO, NP, PA) preferred
- Qualified applicants with arrest or conviction records will be considered in accordance with applicable federal, state, and local laws
Benefits:
- CVS Health bonus, commission or short-term incentive program
- Equity award program
- Medical coverage
- Dental coverage
- Vision coverage
- Paid time off
- Retirement savings options
- Wellness programs
- Other resources supporting physical, emotional, and financial well-being
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