Director of Card Fraud
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Job Description
Director of Card Fraud leading fraud prevention efforts for Credit Card business. Responsible for loss, friction, opex, and customer experience metrics across multiple card programs.
Responsibilities:
- Lead strategies reduce fraud losses across the credit card lifecycle with a heavy emphasis on origination and the first 30 days, while balancing onboarding friction, operating expenses, and customer experience
- Chair the cross-functional Card Fraud Business Area with team members from operations, product, engineering, decision science, analytics, risk management, compliance, and finance
- Partner closely with Decision Science team to evaluate performance, develop new approaches, and lead efforts on the acquisition of high-performing data sources
- Accountable for overall card fraud performance and financial targets
Requirements:
- Fraud risk management experience in a fast growing consumer lending business; proven ability to “own a loss target” and manage it effectively; practical expertise on strategies to manage risk for fully-digital consumer lending origination
- Demonstrated success working in a matrixed organization and partnering with a strong data science / decision science / fraud analytics team
- Practical/operating understanding of statistical modeling
- Practical/operating understanding of machine learning principles
- Demonstrated understanding of the best practices and leading third-party solutions in the fraud data space, including credit bureaus, public records, network risk scores, digital identity and footprint, etc.
- Vendor management skills; knows how to negotiate and drive effectiveness with data suppliers and partners
- Experience in credit card transaction risk modeling
- Experience operating on Fiserv Defense Edge platform for credit card transaction risk modeling
Benefits:
- Competitive pay and stock options
- Unlimited PTO
- Health Insurance options including Medical, Dental, Vision, Life, EAP, FSA, & Parental Leave
- Newly added HSA and Pet Insurance
- 401K Plan with Matching
- Cell Phone Stipend
- Casual Dress
- Team based strategic planning + Team owned deliverables
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