Director of Operations
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Job Description
Director overseeing AMSURG’s ambulatory surgery center operations, governance, growth, and financial performance. Managing physician partnerships, ASC boards, staffing, budgets, and revenue-cycle outcomes.
Responsibilities:
- Build strong local partnerships with physician leaders
- Oversee governance and operations of 6–15 Ambulatory Surgery Centers across multisite and multimarket environments
- Optimize center operations to enable growth across approximately $50M–$100M in revenue
- Build leadership pipelines and develop regional growth strategies
- Manage ASC P&L in partnership with Center Administrators and physician partners
- Execute center strategy with support from the Vice President of Operations
- Identify service-line and organic growth opportunities
- Implement corporate initiatives at assigned ASCs
- Collaborate with marketing, business development, physician recruiting, practice recruiting, communications, and other Directors of Operations to drive volume growth
- Develop facility partnership strategies with the VP and SVP
- Lead business development and strategic planning initiatives, secure ASC and board buy-in, and execute proposed strategies
- Grow case volume, reduce expenses, and improve patient experience and outcomes
- Manage health system partners and provider equity group relationships
- Prepare for and lead ASC board meetings; potentially serve on joint-venture boards or as board chair
- Manage ASC initiatives and day-to-day operations
- Mentor and train Center Administrators and coordinate onboarding and learning and development programs
- Coordinate with Clinical and Revenue Cycle Management teams to improve performance and revenue-cycle KPIs
- Build relationships with ASCs and physicians and conduct quarterly on-site visits as business needs require
- Develop Center Administrators across business-office functions, including clinical and revenue cycle operations
- Develop staffing models, monitor FTE utilization, and recommend cost-effective labor practices
- Provide backup for ASC administrative functions such as payroll and payables
- Partner with corporate functional experts on IT, HIPAA, audits, HR, training, policies, quality, revenue cycle, and procurement
- Identify and promote best practices
- Mitigate legal issues with the VP of Operations and legal department
- Develop and execute ASC-level action plans by identifying opportunities and removing barriers
- Support physician recruitment and retention for business and market development
- Communicate corporate initiatives and develop timely implementation plans with partners
- Engage AMSURG resources and maintain ownership through satisfactory resolution
- Collaborate with the VP on governance and fiduciary responsibilities
- Schedule and lead quarterly board agendas, capture minutes, and follow up on action items
- Oversee quality, operational efficiency, staffing, policies, risk management, regulatory compliance, patient experience, IT/security, and risk mitigation
- Manage and report ASC financial performance
- Develop center budgets and oversee the distribution process with VP support
- Support annual capital requests to drive growth and manage aging equipment
- Meet volume and EBITDA targets
- Budget and forecast P&L with facility stakeholders and VPs
- Oversee Revenue Cycle Management to meet A/R benchmarks and maintain efficient cash flow
- Report to the Vice President of Operations
Requirements:
- Bachelor’s degree in healthcare administration or relevant field, and/or equivalent combination of education and work experience
- Minimum 5–7 years of healthcare management experience
- Experience preferred managing at least $40 million in revenue
- Experience with contract negotiations and managed care models within a complex organization
- Multi-state healthcare system experience preferred
- Minimum 3 years’ experience managing healthcare operations staff
- Knowledge of operations in an outpatient or physician specialty service line preferred
- Clinical and/or Revenue Cycle Management experience preferred
- Willingness to travel up to 60% of the time, with an average travel commitment of 40–60%
- Excellent customer service, interpersonal, leadership, management, organizational, verbal, and written communication skills
- Understanding of healthcare trends and their relationship to Ambulatory Care
- Ability to manage multiple projects under tight deadlines with attention to detail
- Comfortable delivering presentations to senior management, boards, community groups, physicians, and staff
- Ability to work independently without direct supervision
- Ability to integrate and harmonize diversified functions
- Ability to understand, influence, and partner with others
- Excellent judgment and decision-making skills
- Ability to resolve problems quickly and effectively
- Ability to sit or stand for extended periods, operate a computer and office equipment, and communicate clearly in person and/or by phone
- Occasional walking, bending, reaching, and lifting required
Benefits:
- Full-time remote work arrangement
- Travel reimbursement or employer-covered travel implied by required business travel (specific benefit not stated)
- Reasonable accommodations for individuals with disabilities
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