Director of Operations
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Job Description
Director overseeing AMSURG’s ambulatory surgery center operations, governance, growth, and financial performance. Managing physician partnerships, boards, staffing, budgets, and revenue-cycle performance across assigned centers.
Responsibilities:
- Build strong local partnerships with physician leaders
- Oversee governance and operations of Ambulatory Surgery Centers (ASCs)
- Optimize center operations to enable growth across a multisite, multimarket environment
- Oversee approximately $50M to $100M in revenue and typically 6-15 ASCs
- Build leadership pipelines and develop regional growth strategies
- Manage ASC P&L in partnership with Center Administrators and physician partners
- Execute center strategy with support from the VP of Operations
- Identify service-line and organic growth opportunities
- Implement corporate initiatives at assigned ASCs
- Collaborate with marketing, Business Development, Physician Recruiting, Practice Recruiting, Communications, and other DOOs to drive volume growth
- Develop strategies to grow case volume, reduce expenses, and improve patient experience and outcomes
- Manage health system partners and provider equity group relationships
- Prepare for and lead ASC board meetings; potentially serve on ASC joint-venture boards or as board Chairman
- Manage ASC initiatives and day-to-day operations
- Mentor and train Center Administrators and coordinate onboarding and learning and development programs
- Coordinate with Clinical and Revenue Cycle Management teams to improve performance and revenue-cycle KPIs
- Build relationships with ASCs and physicians and conduct quarterly on-site visits as business needs require
- Develop staffing models and monitor FTE utilization
- Provide backup for ASC administrative functions such as payroll and payables
- Partner with corporate functions on IT, HIPAA, audits, human resources, training, policies, quality, revenue cycle, and procurement
- Identify best practices and motivate adoption of new opportunities
- Mitigate legal issues with the VP of Operations and legal department
- Develop and execute ASC-level action plans
- Support physician recruitment and retention for business and market development
- Broker AMSURG resources and maintain ownership of situations through resolution
- Schedule and lead quarterly board meeting agendas, capture minutes, and follow up on action items
- Oversee quality, operational efficiency, staffing, policies, risk management, regulatory compliance, patient experience, information technology, security, and financial management
- Manage and report ASC financial performance, budgets, forecasts, capital requests, volume targets, and EBITDA targets
- Oversee Revenue Cycle Management to ensure accounts-receivable benchmarks and efficient cash flow
Requirements:
- Bachelor’s degree in healthcare administration or relevant field, and/or equivalent combination of education and work experience
- Minimum five to seven (5-7) years of healthcare management experience
- Experience preferred managing up to $40 million+ in revenue at a minimum
- Experience with contract negotiations and managed care models within a complex organization
- Multi-state healthcare system experience preferred
- Minimum three (3) years’ experience managing healthcare operations staff
- Knowledge of operations in an outpatient or physician specialty service line preferred
- Clinical and/or Revenue Cycle Management experience preferred
- Willingness to travel up to 60% of the time, with an average travel commitment of 40-60%
- Excellent customer service, interpersonal, leadership, management, organizational, verbal and written communication, judgment, and decision-making skills
- Understanding of healthcare trends and their relationship to Ambulatory Care
- Ability to manage multiple projects under tight deadlines with meticulous attention to detail
- Ability to deliver presentations to senior management, boards, community groups, physicians, and staff
- Self-motivated and able to work without direct supervision
- Ability to integrate and harmonize diversified functions
- Ability to understand, influence, and partner with others
- Ability to resolve problems quickly and effectively
- Must be able to sit or stand for extended periods, operate a computer and other office equipment, and communicate clearly in person and/or over the phone
- Requires occasional walking, bending, reaching, and lifting
Benefits:
- Full-time employment
- Remote work arrangement
- Travel reimbursement is not explicitly stated
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
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