Director of Operations
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Job Description
Director of Operations at Saltbox leading Market Leaders and ensuring operational consistency and financial performance across multiple locations. Focused on member experience and cross-functional collaboration.
Responsibilities:
- Leadership of Market Leaders — Build a strong, accountable, high-performing leader bench. Develop MLs into confident operators who execute with clarity and consistency.
- Operational Consistency and Quality Across Markets — Create and uphold the unified Saltbox operating system: SOPs, rhythms, quality standards, workspace operations, and workflows.
- P&L Ownership — Drive NOI performance through labor planning, occupancy strategy, expense discipline, staffing decisions, and operational execution.
- Cross-Functional Collaboration — Partner closely with Facilities, Fulfillment, Sales, Parsel, and Finance to ensure seamless handoffs, aligned expectations, and shared accountability.
- Member Experience Leadership & Escalations — Ensure each location delivers a consistent, high-trust member experience in alignment with experience principles. Lead escalations requiring senior operational judgment while coaching MLs to prevent recurrence.
- Capability Development & Training Enforcement — Ensure all training, systems, and standards created by Operational Excellence and the Workspace Coordinator are implemented, reinforced, and adopted across MLs and their teams.
Requirements:
- 7–12+ years leading multi-site operations
- Proven success driving P&L outcomes
- Experience managing managers (not just frontline teams)
- Strong operational systems and standards background
- Ability to build cross-functional alignment in fast-changing environments
- Clear communicator with high accountability and leadership presence
Benefits:
- Medical/Dental/Vision insurance fully covered for Employees, or a low premium for PPO and adding family members.
- 401K plan options
- Company-paid long-term, short-term disability, and life insurance
- Generous paid vacation, sick leave, and holidays
- Paid parental leave
- Opportunities for professional development, including job training and a dedicated learning budget
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