Director of Partner Solutions
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Job Description
Director of Partner Solutions leading post-sale implementations and adoption for Ascertain’s AI healthcare platform. Driving partner retention, ROI, expansion, and scalable customer-success operations.
Responsibilities:
- Lead post-sale success, implementation, adoption, and retention efforts for strategic healthcare partners
- Own the customer journey after the initial sale, including pilot delivery, change management, adoption, retention, and expansion
- Work with care management, revenue cycle, and clinical operations teams to integrate the platform into daily workflows
- Engage executive stakeholders and align teams around operational goals
- Use data-driven insights to demonstrate ROI
- Lead onboarding and deployments from kickoff through go-live, managing timelines, milestones, risks, training, and change management
- Measure and communicate ROI using key performance metrics to support renewals and expansion
- Partner with Sales on upsell and cross-sell opportunities
- Collaborate with Product, Engineering, Marketing, and Sales to improve customer experience and influence product development
- Build scalable onboarding, training, support, and customer success processes and playbooks
- Help define partner success strategy and shape the overall customer experience
Requirements:
- 4+ years leading implementations, onboarding, or post-sale delivery for healthcare technology or SaaS platforms
- Experience working with healthcare providers and operational teams
- Strong understanding of ambulatory practice workflows and revenue cycle operations
- Proven ability to manage complex, multi-stakeholder implementations
- Ability to drive adoption, measurable outcomes, and long-term customer success
- Familiarity with ambulatory EHR platforms such as athenaOne, NextGen, eClinicalWorks, or similar systems
- Strong communication, relationship management, and analytical skills
- Ability to engage executive and operational stakeholders
- Startup or high-growth company experience is preferred
Benefits:
- Meaningful equity
- Comprehensive health insurance
- Career advancement opportunities
- Collaborative, supportive team environment
- Work directly with cutting-edge AI and automation technology
- Opportunity to shape products, technical direction, and culture
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