Director of Partner Success
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Job Description
Account Manager for Partner Success at ReUp Education, managing higher ed partnerships and driving strategic results. Building relationships and ensuring partner satisfaction in the ed tech sector.
Responsibilities:
- Develop a trusted advisor relationship with partners, and proactively engage with them to identify needs, ensure successful delivery of appropriately customized solutions, and maintain high client satisfaction
- Lead new partner and program onboarding by leveraging an implementation team, composed of internal experts and other vendors contracted by the client
- Exceed revenue objectives by setting and meeting goals for student enrollment and persistence, and client renewals
- Measure, evaluate, and report on progress against leading indicators, and take ownership of challenges and opportunities by recommending strategy changes and implementing solutions
- Play a key role in removing barriers and friction for adult learners, and ensure the ongoing appeal and accessibility of partner programs by soliciting feedback from students and other stakeholders, and carefully monitoring the student experience, including performance and achievement
- Create business reports and reviews to clearly communicate progress, forecasts, and improvement opportunities
- Design and streamline processes and procedures to enable the scalability of ReUp’s account management approach and capabilities
Requirements:
- 5 to 8 years of experience in account management of higher education partners in the ed tech / learning technology field
- Clear experience delivering client-focused solutions based on customer needs
- Natural relationship builder with integrity, reliability, and maturity; works productively in a team
- Able to communicate, present and influence credibly and effectively at all levels of our organization and that of our partners, including executive and C-level
- Strong analytical skills with an understanding of performance metrics and experience analyzing spreadsheets and charts
- Able to effectively manage ambiguity, and make decisions without having all the facts
- Possess highly-tuned listening, communication and negotiation skills; plus critical thinking and problem-solving skills
- Strong presentation creation abilities (verbal, written, presentation suite)
- Experience with Salesforce, MS Office and Google Apps
- Comfortable with some travel (~20%)
- Hold a Bachelor’s degree
Benefits:
- Medical, dental, and vision insurance for employees
- We pay 100% of the employee's premium and 50% of any dependents' premiums
- Contribute up to $1000 to employee HSA/$2000 to employee + dependent HSA
- PPO Buy-up plan available
- FSA available
- Company paid short-term disability, long-term disability, and life insurance for employee
- Flexible time off
- Hybrid work opportunity
- Up to 80 hours of dedicated sick time annually to support your well-being and work-life balance
- 16 paid holidays per year (including Juneteenth and the last week of the calendar year)
- Company wellness days (2 per year)
- Day of Service (Paid day for volunteering)
- 401(k) plan
- Paid parental leave (12 weeks primary parental leave, 6 weeks secondary parental leave)
- Discounted Pet Insurance
- Free Headspace subscription
- A diverse team that fosters a high level of collaboration despite being highly distributed
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