Director of Revenue Operations
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Job Description
Director of Revenue Operations overseeing and optimizing Revenue Lifecycle processes at OpenLoop. Ensuring team collaboration for scalable growth across Marketing, Sales, and Customer Success.
Responsibilities:
- Define and standardize the end-to-end GTM motion from Lead through Activation and Expansion, with every stage designed to be measurable, automatable, and scalable as the business grows
- Own pipeline stage definitions, deal management standards, and the forecasting methodology that gives leadership confidence in the number—incorporating AI-assisted forecasting signals where appropriate
- Design and enforce the handoff process between Marketing, Sales, and Customer Success, including data requirements, ownership clarity, and SLAs—eliminating the manual coordination that slows teams down today
- Build and optimize CS processes across onboarding, adoption, renewal, and expansion—identifying where AI tools and automation can reduce rep burden and speed up time-to-value
- Champion the principle that great process is a force multiplier: build workflows that eliminate low-value manual work, reduce cognitive load, and let revenue teams focus on what only humans can do
- Establish documentation standards and accountability structures that ensure processes stick, evolve thoughtfully, and don’t become shelfware
- Work closely with Systems, Data, and Enablement teams so that process design translates directly into system configuration, AI use cases, reporting, and training
- Build out and lead a team of Revenue Operations Managers supporting Sales, Marketing and Customer Success, defining team structure, hiring, and developing talent as the org scales
Requirements:
- 8+ years in Revenue Operations, Sales Operations, or Customer Success Operations—ideally spanning both pre and post sale functions
- Proven track record designing scalable GTM processes in high-growth or scaling environments
- A genuine interest in how AI and automation can make revenue teams more productive—you don’t need to be a technical expert, but you think about this proactively
- Deep fluency in forecasting methodologies and pipeline management
- Strong stakeholder management skills—you know how to influence without authority and bring senior leaders along
- A structured, systems-level thinker who can move fast without sacrificing rigor
- Comfortable in ambiguity; energized by the chance to build something from scratch
- Experience partnering on CRM implementations (Salesforce experience strongly preferred).
Benefits:
- Health insurance
- Flexible working hours
- Professional development opportunities
- Remote work options
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