Senior Revenue Operations Analyst
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Job Description
Senior Revenue Operations Analyst optimizing Salesforce CPQ and quote-to-cash processes for SaaS revenue growth. Supporting GTM systems, cross-functional projects, reporting, user enablement, and data quality.
Responsibilities:
- Act as the primary business process superuser for Salesforce and Salesforce CPQ
- Manage day-to-day system operations, user support, and enhancement requests
- Support and optimize quote-to-cash processes, including pricing, quoting, and approvals
- Develop reports and dashboards for pipeline visibility, forecasting, and productivity performance
- Ensure data consistency across GTM platforms
- Support evaluation, implementation, rollout, and optimization of GTM technologies
- Lead cross-functional projects related to GTM systems
- Partner across Revenue Operations, Sales, Marketing, and Finance to deliver system improvements
- Gather requirements and translate business needs into solutions
- Provide user training, onboarding documentation, and change management support
- Provide sales and end-user support for GTM systems
- Support data quality and hygiene efforts
Requirements:
- 5+ years of Salesforce operational administration experience, excluding technical administration/development
- Strong understanding of sales and go-to-market business processes, including pipeline stages, forecasting, lead-to-opportunity flow, and quote-to-cash
- Experience in a SaaS or recurring-revenue environment at a small to mid-sized business
- Operational experience with Salesforce CPQ and quote-to-cash processes
- Working knowledge of GTM tools such as Outreach, data platforms, and marketing automation platforms
- Strong problem-solving skills and process-improvement mindset
- Keen attention to detail
- Ability to work cross-functionally and communicate clearly with stakeholders
- Salesforce certification(s), such as Advanced Admin or CPQ Specialist, preferred
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