Director of Web Operations – Delivery
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Job Description
Director of Web Operations & Delivery leading web development projects at LinkGraph, ensuring quality and timely delivery across multiple brands. Overseeing delivery teams and client communication.
Responsibilities:
- Own final approval for all web launches (internal and client-facing).
- Ensure quality standards are met prior to shipping.
- Implement “two sets of eyes” QA process to prevent recurring issues.
- Oversee multiple web projects, maintaining timelines and capacity plans.
- Identify and resolve blockers early to prevent deadline slips.
- Balance internal roadmaps with client commitments.
- Set clear expectations and maintain accountability for developers.
- Identify and address performance issues.
- Serve as the primary contact for web project delivery.
- Translate client needs into actionable tasks and set realistic timelines.
- Proactively address risks, delays, or tradeoffs.
- Establish standardized workflows for web delivery.
- Implement QA checklists and improve documentation.
Requirements:
- 5+ years managing web delivery, digital projects, or agency operations.
- Proven experience overseeing internal and client-facing projects.
- Strong QA mindset and detail orientation.
- Comfort in enforcing high standards.
- Familiarity with tools like ClickUp, Jira, or Asana.
- Experience managing distributed or remote teams.
Benefits:
- 15 Days Paid Time Off
- Christmas Day Paid Off
- New Year's Day Paid Off
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