Director, Patient Services – Patient Strategy
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Job Description
Patient Services strategy director leading DT120 launch at Definium Therapeutics, a clinical biopharmaceutical company developing psychedelic-based psychiatric treatments. Designing compliant patient journeys, REMS support, workflows, and commercial readiness.
Responsibilities:
- Own the development and successful execution of the Patient Services strategy for the commercial launch of DT120
- Work with Regulatory, Marketing, Legal, and cross-functional commercial teams to align with corporate goals
- Define how Definium Patient Services supports patients across onboarding, treatment preparation, REMS, and ongoing support
- Develop and implement potential REMS for DT120 with Compliance and internal and external partners
- Design, refine, and operationalize end-to-end patient/care partner journeys from referral through long-term follow-up
- Translate strategy into operational workflows, business requirements, CRM functionality, reporting needs, and digital capabilities
- Identify opportunities for AI-enabled capabilities, automation, and digital engagement
- Create external engagement materials and internal training materials for patient-facing teams
- Ensure ongoing REMS-related education and compliance support
- Use data and analytics to drive departmental, program, and patient success
- Manage direct reports and drive team culture and success
- Lead launch readiness activities, including SOP development, training, operational testing, governance, and cross-functional launch planning
- Drive department culture as a member of the Patient Services Leadership Team
- Oversee the MLR/PRC promotional review process for compliant patient-facing marketing materials
- Partner with Medical Affairs, Marketing, Sales, Market Access, and commercial teams on engagement strategies
- Translate market insights into actionable strategies that strengthen engagement, differentiation, and launch readiness
Requirements:
- Bachelor’s degree in Life Sciences, Marketing, Business, Communications, or related discipline; advanced degree preferred
- Minimum 10 years industry related experience required
- Minimum 5 years Patient Services experience required
- Significant understanding of PS compliance and legal guidelines required
- Understanding of internal and external material creation process (i.e., PRC)
- Experience designing patient support operating models required
- Experience with Patient Services CRM systems preferred
- Experience with REMS strategies, compliance, and support offerings preferred
- Skilled in cross-functional collaboration; intellectually curious, solutions-oriented, and effective at communicating and socializing strategic recommendations
- Launch experience in the U.S. pharmaceutical market required
- Experience in CNS / psychiatry, specialty pharmaceutical, or complex treatment categories preferred
- Experience with process design and workflow development
- Experience supporting highly regulated therapies (REMS or DEA Drug Scheduling equivalent)
- Ability to synthesize complex clinical, market, and customer data into actionable strategies
- Strong presentation skills and ability to influence senior, cross-functional, and agency stakeholders
- Ability to lead through ambiguity in a pre-commercial environment
- Ability to travel as required; average 10–20%, with higher travel during key launch periods
Benefits:
- 100% paid health benefits including Medical, Dental and Vision for you and your dependents
- 401(k) program with company match and vesting after the turn of the first month after your start date
- Flexible time off
- Generous parental leave and some fun fringe perks!
- Additional compensation, including bonus and equity may apply
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