Director, Patient Services – Site of Care Strategy
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Patient Services leader driving site-of-care strategy for Definium Therapeutics’ DT120 launch. Developing REMS, treatment-center readiness, workflows, and compliant patient-support operations.
Responsibilities:
- Develop and execute site of care engagement strategies to support the successful launch and commercialization of DT120
- Develop treatment center readiness strategies, onboarding programs, and operational playbooks
- Support development and implementation of potential REMS for DT120 with Compliance and internal and external partners
- Design workflows for referral intake, scheduling, product procurement, treatment-day operations, REMS compliance, and post-treatment coordination
- Create the overall site of care journey from engagement through post-treatment needs
- Translate strategy into Patient Services system requirements
- Develop treatment center education, onboarding resources, operational guides, and best practices
- Identify operational barriers and develop scalable solutions to improve efficiency and patient experience
- Collect treatment center feedback and translate insights into continuous improvements for Patient Services strategy, workflows, and technology
- Create internal training materials on DT120, REMS, and Definium Patient Services
- Support sites of care with ongoing REMS-related education and compliance needs
- Manage direct reports, team culture, and overall team success
- Work across Patient Services teams to support the patient and customer journey
- Drive department culture as a member of the Patient Services Leadership Team
- Use data and analytics to drive departmental, program, and patient success
- Oversee the promotional review process (MLR/PRC) for regulatory compliance of patient-facing marketing materials
- Partner with Medical Affairs, Marketing, Sales, Market Access, and cross-functional commercial teams
- Partner with internal teams supporting ongoing REMS strategy and management
- Translate market insights into actionable strategies that strengthen engagement, differentiation, and launch readiness
Requirements:
- Bachelor’s degree in Life Sciences, Marketing, Business, Communications, or related discipline; advanced degree preferred
- Minimum 10 years industry related experience required
- Minimum 5 years Patient Services experience required
- Significant understanding of PS compliance and legal guidelines required
- Significant experience with REMS strategies, compliance, and support offerings required
- Significant experience with external customers, including infusion centers, specialty providers, treatment center operations, provider onboarding, and provider education
- Understanding of internal and external material creation process (i.e., PRC)
- Experience with Patient Services CRM systems preferred
- Skilled in cross-functional collaboration; intellectually curious, solutions-oriented, and effective at communicating and socializing strategic recommendations
- Launch experience in the U.S. pharmaceutical market required
- Experience in CNS / psychiatry, specialty pharmaceutical, or complex treatment categories preferred
- Ability to synthesize complex clinical, market, and customer data into actionable strategies
- Strong presentation skills and ability to influence senior, cross-functional, and agency stakeholders
- Ability to travel as required; average 10–20%, with higher travel during key launch periods
Benefits:
- 100% paid health benefits including Medical, Dental and Vision for you and your dependents
- 401(k) program with company match and vesting after the turn of the first month after your start date
- Flexible time off
- Generous parental leave
- Some fun fringe perks
- Additional compensation, including bonus and equity may be available
Similar Jobs
Director, Patient Services – Patient Strategy
Patient Services strategy director leading DT120 launch at Definium Therapeutics, a clinical biopharmaceutical company developing psychedelic-based psychiatric treatments. Designing compliant patient journeys, REMS support, workflows, and commercial readiness.
Product Director, Commercial
Digital Product Director leading commercial digital products for Safelite’s auto glass services. Shaping B2B strategy, AI-enabled experiences, and product team performance.
Product Director, Consumer Channels
Product Director leading Safelite’s consumer digital auto-glass service experiences. Driving journey growth, AI-enabled products, experimentation, and product team development.
Territory Director
Territory Director leading warehouse operations, customer service, safety, and performance across multiple North American distribution centers. Driving cost-effective operations and territory growth.
Client Director
Client Director expanding Nexthink’s digital employee experience platform across marquee enterprise accounts. Driving executive relationships, renewals, and strategic revenue growth.
Client Director
Client Director growing strategic enterprise accounts for Nexthink, a digital employee experience platform. Driving renewals, expansion, executive relationships, and commercial performance.
Managing Director, CEO
Geschäftsführer:in für Workdate, eine HR-Tech-SaaS-Plattform für informelle Mitarbeiterverbindungen. Verantwortung für Strategie, B2B-Wachstum, Produkt, Finanzen und Remote-Team.
Director, Scheduling
Director scheduling IREN’s renewable-powered AI data center construction across West Texas and Oklahoma. Managing master schedules, capacity planning, risk mitigation, and executive delivery reporting.
Complex Claims & Coverage Director
Complex claims director designing insurance scenarios and grading AI outputs for Mercor’s partner AI lab. Shaping model reasoning on disputed coverage, litigation strategy, and major-loss resolution.
Complex Claims & Coverage Director
Complex claims director designing scenarios and evaluating AI outputs for a leading AI lab. Applying senior insurance judgment to coverage disputes, litigation strategy, and major-loss resolution.
Associate Director – Health Economics & Outcomes Research, Oncology
HEOR leader developing economic models and outcomes evidence for Natera’s precision cfDNA diagnostics. Supporting payer adoption, reimbursement, publications, and global market access.
Director, Credit Portfolio Analytics
Director leading credit portfolio strategy and predictive analytics for TreviPay’s global B2B payments and invoicing network. Advising executives on risk, exposure, and receivables portfolio performance.
Senior Director – Environmental, Health & Safety
Senior EHS leader overseeing environmental compliance, occupational health, and safety programs for Transco Rail Services’ rail operations. Guiding multi-site risk reduction, regulatory compliance, and organizational capability.
Deputy Director of Design Research
Deputy Director leading YLabs’ youth-focused design research for health and economic opportunity. Directing ethnographic fieldwork, IRB compliance, research systems, and executive insight synthesis.
Senior Director of Environmental, Health & Safety
Senior EHS leader guiding compliance, safety, and environmental stewardship for Transco Rail Services’ rail operations. Leading multi-site teams, risk reduction, and regulatory performance across the United States and Canada.
Senior Director, Technical Services
Senior Director unifying Advisory, Delivery, and Support for Parsec, a global manufacturing operations software provider. Scaling technical services, governance, delivery predictability, and partner success.
Regional Business Director
Regional director leading commercialization of Caris Life Sciences’ AI-powered MI Clarity breast cancer assay. Building sales teams, provider adoption, and strategic healthcare accounts.
Director of Real Estate
Director of Real Estate negotiating sites, leases, relocations, and renewals for Ollie’s discount retail stores. Evaluating Midwest markets, budgets, demographics, competition, and profitability.
Director, IT Business Relationship Management
IT relationship leader driving digital strategy across Barnes Aerospace’s North American manufacturing plants. Translating operational priorities into measurable technology outcomes across ERP, cybersecurity, data, and AI.
Associate Director – Health Economics & Outcomes Research, Organ Health
Associate Director leading health economics and outcomes research for Natera’s precision diagnostic technologies. Developing evidence supporting reimbursement, payer adoption, clinical adoption, and commercialization.