Director, Product – B2B
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Job Description
Director of B2B Product at A Place for Mom focusing on agency strategies and customer-driven products. Leading product vision and fostering collaboration across teams in senior home care.
Responsibilities:
- Define and validate the agency strategy for the Home Care business, aligned to company growth and mission goals.
- Identify opportunities to differentiate our customer tools, drive customer ROI, and achieve high customer retention and satisfaction.
- Champion innovation by staying ahead of consumer trends, technology, and data insights that shape product direction.
- Translate strategy into actionable roadmaps, prioritizing initiatives that drive meaningful business and customer outcomes.
- Partner with engineering, design, and marketing to deliver high-quality, data-informed consumer experiences at scale.
- Measure success through key performance indicators tied to growth, engagement, conversion, and customer satisfaction.
- Collaborate with senior leadership across the organization to ensure alignment, clarity, and shared ownership of results.
- Act as the voice of the agency across the business, advocating for empathy, insight, and impact in every decision.
Requirements:
- 10+ years of progressive product management experience, with at least 3+ years in a senior leadership role driving consumer-facing products at scale.
- Proven success defining product vision, strategy, and roadmap for high-growth, digital customer experiences.
- Demonstrated ability to translate customer insight and data into impactful product outcomes that move key business metrics.
- Deep experience leveraging analytics, experimentation, and customer research to guide product decisions and measure impact.
- Strong track record of delivering business results through collaboration, influence, and disciplined execution.
- Exceptional communication and storytelling skills, with the ability to inspire teams and stakeholders around a shared vision.
- Experience in marketplaces, health tech, or mission-driven organizations a strong plus.
Benefits:
- 401(k) plus match
- Dental insurance
- Health insurance
- Vision Insurance
- Paid Time Off
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